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JamesRadcliffe
Paper Tape
Posts: 1
Registered: ‎06-04-2019
Location: GB
Views: 88
Message 1 of 2

Keyboard on my Thinkpad X1 Yoga is no longer working?

Hi all, 

 

Today the keyboard on my Thinkpad X1 Yoga has stopped working completely and I cannot figure out why. No keys now work on the keyboard (including triggering the backlight etc), the only indication I have that it may still work is that on pressing certain keys (e.g. caps lock) there will be a beeping sound. After some googling, this seems like it may be toggle keys although I don't know if this would disable my entire keyboard and I have tried every recommended method to disable this yet the issue persists.

 

I've also tried reinstalling my keyboard drivers, updating Windows through windows update and even a full factory reset (retaining my personal files) and the issue still persists. I've also attempted to enter safe mode although I have been unable to do this due to requiring key presses in order to access it.

 

Does anyone have any further advice/recommendations that I could look at to try and fix this? Or is it likely that I will need to replace my laptop?

 

Thanks for your time and I greatly appreciated any help anyone can provide!

James

Social Support Agent
Social Support Agent
Posts: 1,032
Registered: ‎08-02-2018
Location: US
Views: 43
Message 2 of 2

Re: Keyboard on my Thinkpad X1 Yoga is no longer working?

Hi JamesRadcliffe! Welcome to our forums community. Since a factory reset has been made and still the issue persist, the issue is more likely a hardware failure on the keyboard. We highly suggest you contacting our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6 for further assistance.



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