06-04-2019 03:30 PM
Today the keyboard on my Thinkpad X1 Yoga has stopped working completely and I cannot figure out why. No keys now work on the keyboard (including triggering the backlight etc), the only indication I have that it may still work is that on pressing certain keys (e.g. caps lock) there will be a beeping sound. After some googling, this seems like it may be toggle keys although I don't know if this would disable my entire keyboard and I have tried every recommended method to disable this yet the issue persists.
I've also tried reinstalling my keyboard drivers, updating Windows through windows update and even a full factory reset (retaining my personal files) and the issue still persists. I've also attempted to enter safe mode although I have been unable to do this due to requiring key presses in order to access it.
Does anyone have any further advice/recommendations that I could look at to try and fix this? Or is it likely that I will need to replace my laptop?
Thanks for your time and I greatly appreciated any help anyone can provide!
06-06-2019 07:44 AM
Hi JamesRadcliffe! Welcome to our forums community. Since a factory reset has been made and still the issue persist, the issue is more likely a hardware failure on the keyboard. We highly suggest you contacting our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6 for further assistance.