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Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 1 of 16

Lenovo Easy Resume

Lenovo Easy Resume worked on Windows 10 V1607 and prior and never V1703 or later. 

 

If I turn Easy Resume OFF, Windows 10 crashes on startup but at least I can suspend.

If I turn Easy Resume ON, Windows 10 crashes on EVERY suspend. 

This has never been addressed or fixed. 

 

How do I completely unininstall Lenovo Easy Resume?  Will it go away if I uninstall Lenovo Companion? And if so, how can I completely uninstall Lenovo Companion. 

 

As a direct result of Lenovo Easy Resume, my Windows 10 X1 Laptop runs at a reliability level of zero. 

 

Thank you for helping me and I look forward to a productive response. 

 

 

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 2 of 16

Re: Lenovo Easy Resume

No answer from Lenovo but Easy Resume is definitely broken. I found a workaround - too complicated to post.

 

 

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 3 of 16

Easy Resume IS BROKEN

Windows 10 Stops Working if Easy Resume is OFF or else Windows 10 Stops Working if Easy Resume is ON.

Dead simple to prove.

 

FIX this worthless piece of junk or GET RID if it. 

 

I do not Windows 10 running at reliablity level of 0.

 

I do NOT need easy resume. GET RID of it.

 

Terrible disgusting software and you should be ashamed for keeping it going 

 

JUNK.

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 4 of 16

Re: Easy Resume IS BROKEN

I uninstalled Companion, but that did not get rid of Easy Resume.

 

Lenovo Support. I paid for my computer and you have NO right forcing onto it a program which is broken.

 

Pleae respond and provide me a method to completely uninstall Easy Resume . It has never worked after Version 1607 a year ago,

 

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 5 of 16

Re: Easy Resume IS BROKEN

Do we have to buy DELL or HP computers to get rid of Easy Resume. 

 

Is Lenovo Support DEAD?

 

PLEASE HELP ME GET RID OF THIS BROKEN SOFTWARE

 

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Lenovo Staff
Lenovo Staff
Posts: 4,274
Location: NC
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Message 6 of 16

Re: Easy Resume IS BROKEN

Try this.  Device Manager -> System Devices -> System Interface Foundation V2 Device -> right-click -> Uninstall Device.

This will get rid of Easy Resume and everything else related to Lenovo System Interface Foundation  (the software that implements the back-end of Lenovo Companion).

 

I have not seen crashes related to Easy Resume like what you reported.  Do you know how I can reproduce that here?

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 7 of 16

Re: Easy Resume IS BROKEN

I looked in Reliability history. I get WMP Host Provider stopped working. 

 

If I turn Easy Resume ON, I get the above errors when coming out of Suspend. If I turn Easy Resume OFF, I get the above errors when I shut down and start up more than 15 minutes later. 

 

If I shut down and start up within 15 minutes, no startup errors and if Easy Resume is OFF, no errors coming out of suspend. 

 

No matter how I set Easy Resume I get Reliability History errors. 

 

The fact that I can control if / when the error occurs because of turning Easy Resume on or off or shutting down for less than 15 minutes or 15 minutes or more means Easy Resume is the source of the errors. No other software has this 15 minute wait period on suspend. 

 

I will see if removing System Interface Foundation works. 

 

 

Retired Moderator
Retired Moderator
Posts: 197
Location: CA
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Message 8 of 16

Re: Easy Resume IS BROKEN

Now isn't that interesting. I disabled (not deleted) System Interface Foundation V2 Device. Easy Resume is GONE and there are NO Reliability History errors - None. The X1 starts and no errors and suspends and no errors. 

 

This has been an issue since last April (the inception of V1703) and any attempt of mine to get help here had no response. We must have 200 or more Lenovo machines at our small clients all with maintenance support. 

 

The inability to get software support is making us rethink our business with Lenovo. I do not represent 1 sale - I represent hundreds of sales (and many hundreds over a period of 20 years). 

 

Your software should work and you should provide support. User forums are NOT the way to do this.

 

 

Lenovo Staff
Lenovo Staff
Posts: 4,274
Location: NC
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Message 9 of 16

Re: Easy Resume IS BROKEN


someotherguy wrote:

 

 

I have not seen crashes related to Easy Resume like what you reported.  Do you know how I can reproduce that here?


Can you please reply to my previous question?  Also, do you have a crash dump or any technical details?

Retired Moderator
Retired Moderator
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Location: CA
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Message 10 of 16

Re: Easy Resume IS BROKEN

I fixed the issue by removing Easy Resume, so there are no crash dumps or reliability history errors any more. 

 

The most recent one I have is this one (and I could reproduce this any time Easy Resume was running)

 

Description
Faulting Application Path: C:\Windows\SysWOW64\wbem\WmiPrvSE.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmiprvse.exe
Application Version: 10.0.16299.15
Application Timestamp: 7a33fa8e
Fault Module Name: MSVCR100.dll_unloaded
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2be1e
Exception Code: c00001a5
Exception Offset: 0008b65a
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: fa66
Additional Information 2: fa6696398de2b9f98383d7a3bf5c3ea1
Additional Information 3: fa66
Additional Information 4: fa6696398de2b9f98383d7a3bf5c3ea1

Files that help describe the problem
minidump.mdmp
WERInternalMetadata.xml
memory.csv
sysinfo.txt
AppCompat.txt
memory.hdmp

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 

However, I have neutered the product and no longer have errors. 

 

Sorry but what I have is above. 

 

 

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