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2 Posts

07-15-2016

US

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  • Posts: 2
  • Registered: ‎07-15-2016
  • Location: US
  • Views: 16
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Lenovo Gen 4(20FC) Carbon loses audio after Lenovo System Update

2016-07-15, 18:45 PM

Lenovo Gen 4(20FC) Carbon loses audio after Lenovo System Update

 

We have several of the Gen 4 X1 Carbons here at work and they work fine until Lenovo system updates gets run. We have had 4 people run the system updates and now the system has no audio. If you click the audio icon in the try, windows begins diagnosing the system. If you try to install a different driver, it fails with code 1. No matter if you uninstall, reinstall, different versions of the driver....nothing seems to restore the audio. I finally did a system restore to before lenovo system update was run and the audio returned to working. It seems to be a software problem but I would really like to know if there is some way to get it working without having to restore every time someone runs lenovo system update. 

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