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4 Posts

05-14-2021

United States of America

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Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-01, 13:32 PM

Hey guys I have a nano carbon Fibre touch screen x1 -- No matter what settings i change, basically the laptop goes to the lock screen right away in a few seconds of non-usage. I mean i take a call , i get up to change the channel or get water -- I just scratch myself for a second - it goes to the lock screen and I have to type the pin or fingerprint again.

 

How do I change this behavoir? its driving me nuts

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2520 Posts

01-08-2021

Philippines

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Re:Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-01, 13:51 PM

Hello moon rockets,

 


Welcome to Lenovo Community
I suggest that you share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us detail more about your machine variant.
Update us soon as convenient

 


Regards, 
Lorenzo_Lenovo



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4 Posts

05-14-2021

United States of America

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Re:Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-01, 14:38 PM
the machine is a 20UN-005JUS built in 2021!
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5556 Posts

04-25-2008

United States of America

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Re:Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-01, 14:59 PM

Hi moon rockets, If Human Presence Detection is enabled (enabled is the default), it locks the screen that fast. Does your system have it, and is it enabled? See p23 of the manual.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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4 Posts

05-14-2021

United States of America

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Re:Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-02, 9:19 AM

I didnt try the bios yet, since im working, but i did turn on the airplane mode (and set it for wifi to be on in airplane mode) so its not cutting off while i work till i eget a chance to reboot. thank you

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11 Posts

06-09-2021

United States of America

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Re:Lenovo Nano Carbon keeps cutting off back to the lock screen fast! How to fix? Is it broken?

2021-06-09, 5:23 AM

Run the Vantage program, go to Device...Smart Assist, then disable Zero Touch Lock.  Or play with the Auto Screen Timer options (fast/medium/slow, defaults to fast).

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