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fpiris
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Posts: 25
Registered: ‎03-27-2019
Location: ES
Views: 367
Message 11 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

I did disable secure boot and enable CSM.

I need that in order to be able to boot grub2 bootloader.
Lenovo Staff
Lenovo Staff
Posts: 5,407
Registered: ‎10-29-2009
Location: NC
Views: 353
Message 12 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

We are trying to get information from Western Digital about how to debug this.  We know that sanupdater.exe is failing, but we don't know why.  When we try same config here and at WD, it works.

fpiris
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Message 13 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

OK, anything you need me to test (on windows10 or on gnu/linux), just ask!

Thanks.
Lenovo Staff
Lenovo Staff
Posts: 5,407
Registered: ‎10-29-2009
Location: NC
Views: 346
Message 14 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

If it's possible to test on a clean-install of Win10, that's my only suggestion at this point.

 

I know that's a lot to ask but our only theory at this point is that it's something in your image that is interfering with the update, since we can't reproduce the problem here.  I'm also asking WD to provide a version of sanupdater that has more logging but I'm not sure if they have that or not.

fpiris
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Message 15 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

What you are asking is a lot of work for me. I would have to:

o) make a backup of my win10 system
o) make a backup of my gnu/linux system
o) do the clean-install of win10
o) test the firmware update
o) restore both systems

It would take me several hours that I honestly do not have at work (this is my work laptop).

Is there another option?
Lenovo Staff
Lenovo Staff
Posts: 5,407
Registered: ‎10-29-2009
Location: NC
Views: 337
Message 16 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

The other option is wait and see if WD has a way to add debug logging into the sanupdater.exe that is failing.

fpiris
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Registered: ‎03-27-2019
Location: ES
Views: 334
Message 17 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

Then lets wait.

 

Mainly because I'm not going to do this whole process every time there's a firmware update.

Lenovo Staff
Lenovo Staff
Posts: 5,407
Registered: ‎10-29-2009
Location: NC
Views: 328
Message 18 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

Totally understand.  I will let you know when I get something from WD to try.  Thanks and sorry for this trouble.

Lenovo Staff
Lenovo Staff
Posts: 5,407
Registered: ‎10-29-2009
Location: NC
Views: 264
Message 19 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

I got this tool from WD:  https://1drv.ms/u/s!ApXWjQB7_a1bhf1ovl0McF1vkV7gTw

 

Here are their comments:

 

1: This is our generic update tool combined with Lenovo unique FW image.

2: This can run on Win10 for WDC SN720, having the FW rev of 10114101 to update it to 10160101

3: This is a custom-build tool – it is only one exe file containing Lenovo unique FW

4: This tool generates Log with more information in the same folder where this program is : called “wdupdlog.txt” – please ask the customer to collect and send it to us regardless of the results.

5: Although we don’t expect issues (break anything) with the tool, as usual please remind Customer to backup critical data before running the tool as a precaution. Just we cannot be sure in what conditions the drive is now, backup would be safer and recommended. We ran sniff test and it went fine (but given we cannot reproduce the original failure, it cannot be a full guarantee…).

 

If you decide to try this, could you please capture wdupdlog.txt and upload it here?  Thanks!

fpiris
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Message 20 of 41

Re: Lenovo Storage Device Firmware Update Utility 1.10.3 fails to update the NVMe disk on my X1C6

But, as you can see in previous screenshots, my disc has FW rev 10130101.

It does not have 10114101.

In fact 10114101 is the version I'm unable to update to with system update downloaded tool.

I've done nothing for now. What should I do?

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