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bgabor05
Paper Tape
Posts: 3
Registered: ‎11-10-2019
Location: HU
Views: 188
Message 1 of 5

Lenovo ThinkPad X390 Yoga mute not working

Hi!
Do you have any idea for the next problem? The company, where I work as an IT Helpdesk bought Lenovo ThinkPad X390 Yoga laptop. We install it with Windows 10 OS ( OS build: 17763.805) and the drivers. It seems, all system is working, BUT when somebody would like to use the mute button, it's not working. We run the System Update, we updated the BIOS. Now the button is working, and the microphone is muted. It's okay. 
At the company we use Jabra headset, and when it was connected to the laptop, the mute button not working, and the headset was not muted.  
Do you have any idea , how can we solve this problem? 
Thank you for your help, and have a nice day!
By: Gabor

Lenovo Staff
Lenovo Staff
Posts: 6,052
Registered: ‎10-29-2009
Location: NC
Views: 119
Message 2 of 5

Re: Lenovo ThinkPad X390 Yoga mute not working

I just want to clarify, are you talking about the microphone mute button (F4)?  Does the LED turn on and off when you press the button?

bgabor05
Paper Tape
Posts: 3
Registered: ‎11-10-2019
Location: HU
Views: 99
Message 3 of 5

Re: Lenovo ThinkPad X390 Yoga mute not working

Hi!

Yes, the button LED turn on when I press the button, but nothing happens.

Lenovo Staff
Lenovo Staff
Posts: 6,052
Registered: ‎10-29-2009
Location: NC
Views: 73
Message 4 of 5

Re: Lenovo ThinkPad X390 Yoga mute not working

I tested my X390 Yoga with a Jabra USB headset and I'm not seeing this problem.  When I press the mic mute button, the LED turns on, I see the mute icon on the screen for 3 seconds, and the microphone is actually muted.  Then I can press the button again to unmute it.  Do you have any additional information that can help me reproduce the problem here?  Have you tried running Vantage -> System Update to make sure all your drivers are up to date?

 

bgabor05
Paper Tape
Posts: 3
Registered: ‎11-10-2019
Location: HU
Views: 67
Message 5 of 5

Re: Lenovo ThinkPad X390 Yoga mute not working

Hi! 

We check it, and we have problem with own OS ( with the company OS). 
Thank you for your help !

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