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3 Posts

11-11-2019

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Lenovo ThinkPad X390 Yoga mute not working

2019-11-11, 7:44 AM

Hi!
Do you have any idea for the next problem? The company, where I work as an IT Helpdesk bought Lenovo ThinkPad X390 Yoga laptop. We install it with Windows 10 OS ( OS build: 17763.805) and the drivers. It seems, all system is working, BUT when somebody would like to use the mute button, it's not working. We run the System Update, we updated the BIOS. Now the button is working, and the microphone is muted. It's okay. 
At the company we use Jabra headset, and when it was connected to the laptop, the mute button not working, and the headset was not muted.  
Do you have any idea , how can we solve this problem? 
Thank you for your help, and have a nice day!
By: Gabor

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6434 Posts

10-29-2009

NC

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Re: Lenovo ThinkPad X390 Yoga mute not working

2019-11-12, 13:45 PM

I just want to clarify, are you talking about the microphone mute button (F4)?  Does the LED turn on and off when you press the button?

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3 Posts

11-11-2019

HU

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Re: Lenovo ThinkPad X390 Yoga mute not working

2019-11-13, 7:07 AM

Hi!

Yes, the button LED turn on when I press the button, but nothing happens.

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6434 Posts

10-29-2009

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Re: Lenovo ThinkPad X390 Yoga mute not working

2019-11-13, 14:05 PM

I tested my X390 Yoga with a Jabra USB headset and I'm not seeing this problem.  When I press the mic mute button, the LED turns on, I see the mute icon on the screen for 3 seconds, and the microphone is actually muted.  Then I can press the button again to unmute it.  Do you have any additional information that can help me reproduce the problem here?  Have you tried running Vantage -> System Update to make sure all your drivers are up to date?

 

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3 Posts

11-11-2019

HU

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  • Posts: 3
  • Registered: ‎11-11-2019
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  • Message 5 of 5

Re: Lenovo ThinkPad X390 Yoga mute not working

2019-11-13, 15:20 PM

Hi! 

We check it, and we have problem with own OS ( with the company OS). 
Thank you for your help !

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