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03-23-2017

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Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 0:56 AM

Just today, the touchscreen on my Yoga Plus stopped working. I have tried everything, including reinstalling drivers, but I just get the message "driver is not intended for this platform." Can anyone help? I love this PC, it's great, I am just really disappointed Lenovo support doesn't seem to do what it promises. Thanks very much!

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7 Posts

03-23-2017

DE

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 8:38 AM

I had the issue that the touchscreen from my "x1 yoga; win10; 64bit; type: 20FQ" stoped working without any reasonable reason. I tried to fix the problem by using the provided Driver (post 172 by Ewemb from https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Touch-Screen-No-Longer-Working/m-p/3537388#M74178). Was working fine. Till today. Now the touchscreen is complete out of order. Not working anymore. Neither the pen is working anymore, too. Tried to reinstall the Driver from Lenovo again. No sucess. Anyone any idea?

------

Dear Lenovo, it is (almost) a cheek that nearly 2000$ Ultrabook has an no working USP. The problem is known science more then ONE! year. Please, provide a working! solution.

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7 Posts

03-23-2017

DE

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 10:20 AM

the following screenshots will display the detected problem. Windows update shows an error as well: "Wacom Technology - HIDClass - 1/9/2017 12:00:00 AM - 7.3.4.25 – Fehler 0x800f0234"

 

 

 

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7 Posts

03-23-2017

DE

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 10:24 AM

i checked the second x1 yoga, which is working probaply. There the screenshot showing the following: different driver at all. any idea?

 

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4935 Posts

04-25-2008

US

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 8:47 AM
I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
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7 Posts

03-23-2017

DE

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 11:15 AM

i fixed the problem. Seems that it is working with this solution, either i can resolve the problem again and again. Better a workaround then no workaround.

1. Download SCCM Package: http://support.lenovo.com/de/de/downloads/DS111758 Realase date: 5.9.2016

2. extract all files to C:/DRIVERS/... (temp folder)

3. open device manager and update the "unknown device"/"pen and multitouch"/"wacom device" -> for details follow the instructions of https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Touch-Screen-No-Longer-Working/m-p/3615555#M75553 MainstayIT post #180

4. prevent driver from reinstalling itself: rename "ApsHM64.sys" to "ApsHM64.sys.old" in "C:\Windows\System32\drivers"

5. done (no restart required) --> see screenshot

 

 

 

edit: post is written by touchscreen keyboard and clicks made by pen

 

 

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3 Posts

03-23-2017

SE

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-23, 20:14 PM

Thanks it solved my problem :-)

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329 Posts

01-23-2009

FI

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Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-24, 6:15 AM

Seems like the driver update broke your X1 Yoga as well. I written another forum post about this, you do not need to fiddle around with files and everything, just download the latest Wacom driver 7.3.4.28 installer and install that instead of the one from Windows Update / Lenovo Support site.

 

Details here:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-broken-and-brakes/td-p/3615813

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | YOGA C630 WOS
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1 Posts

03-24-2017

LU

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  • Message 9 of 9

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

2017-03-24, 7:37 AM

Txs a lot, the Wacom drive pdate was driectly unfreezing my touchscreen. Best solution to try first before playing with all other parameters.

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