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Jezmic
Paper Tape
Posts: 2
Registered: ‎03-22-2017
Location: AU
Views: 4,621
Message 1 of 8

Lenovo Thinkpad X1 Yoga Touchscreen not working

Just today, the touchscreen on my Yoga Plus stopped working. I have tried everything, including reinstalling drivers, but I just get the message "driver is not intended for this platform." Can anyone help? I love this PC, it's great, I am just really disappointed Lenovo support doesn't seem to do what it promises. Thanks very much!

nanota
Paper Tape
Posts: 7
Registered: ‎03-23-2017
Location: DE
Views: 4,550
Message 2 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

I had the issue that the touchscreen from my "x1 yoga; win10; 64bit; type: 20FQ" stoped working without any reasonable reason. I tried to fix the problem by using the provided Driver (post 172 by Ewemb from https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Touch-Screen-No-Longer-Working/m-p/35...). Was working fine. Till today. Now the touchscreen is complete out of order. Not working anymore. Neither the pen is working anymore, too. Tried to reinstall the Driver from Lenovo again. No sucess. Anyone any idea?

------

Dear Lenovo, it is (almost) a cheek that nearly 2000$ Ultrabook has an no working USP. The problem is known science more then ONE! year. Please, provide a working! solution.

nanota
Paper Tape
Posts: 7
Registered: ‎03-23-2017
Location: DE
Views: 4,536
Message 3 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

the following screenshots will display the detected problem. Windows update shows an error as well: "Wacom Technology - HIDClass - 1/9/2017 12:00:00 AM - 7.3.4.25 – Fehler 0x800f0234"

 

 

pen1.PNGpen2.PNGpen3.PNG

 

nanota
Paper Tape
Posts: 7
Registered: ‎03-23-2017
Location: DE
Views: 4,531
Message 4 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

i checked the second x1 yoga, which is working probaply. There the screenshot showing the following: different driver at all. any idea?

pen11.PNGpen21.PNG

 

nanota
Paper Tape
Posts: 7
Registered: ‎03-23-2017
Location: DE
Views: 4,510
Message 5 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

i fixed the problem. Seems that it is working with this solution, either i can resolve the problem again and again. Better a workaround then no workaround.

1. Download SCCM Package: http://support.lenovo.com/de/de/downloads/DS111758 Realase date: 5.9.2016

2. extract all files to C:/DRIVERS/... (temp folder)

3. open device manager and update the "unknown device"/"pen and multitouch"/"wacom device" -> for details follow the instructions of https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Touch-Screen-No-Longer-Working/m-p/36... MainstayIT post #180

4. prevent driver from reinstalling itself: rename "ApsHM64.sys" to "ApsHM64.sys.old" in "C:\Windows\System32\drivers"

5. done (no restart required) --> see screenshot

 

pen4.PNG

 

 

edit: post is written by touchscreen keyboard and clicks made by pen

 

 

wmpepee
What's DOS?
Posts: 3
Registered: ‎03-23-2017
Location: SE
Views: 4,407
Message 6 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

Thanks it solved my problem :-)

lenardg
802.11n
Posts: 314
Registered: ‎01-23-2009
Location: FI
Views: 4,282
Message 7 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

Seems like the driver update broke your X1 Yoga as well. I written another forum post about this, you do not need to fiddle around with files and everything, just download the latest Wacom driver 7.3.4.28 installer and install that instead of the one from Windows Update / Lenovo Support site.

 

Details here:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Wacom-driver-7-3-4-25-seems-to-be-bro...

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | C630 WOS | X1 Yoga (1st)(2nd) | Legion Y530
PWY
What's DOS?
Posts: 1
Registered: ‎03-24-2017
Location: LU
Views: 4,245
Message 8 of 8

Re: Lenovo Thinkpad X1 Yoga Touchscreen not working

Txs a lot, the Wacom drive pdate was driectly unfreezing my touchscreen. Best solution to try first before playing with all other parameters.

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