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marcelmaron
Paper Tape
Posts: 5
Registered: ‎07-03-2014
Location: Germany
Views: 18,683
Message 1 of 16

Lenovo X1 Carbon (2014) screen flickering

Hello.

 

This Lenovo X1 Carbon (2014) screen starts randomly flickering when traveling in trains and running on battery. We already ran all system updates and it happens less often, know but it happens. Here is a video of how  it looks like:

http://youtu.be/STq8qnjKYk0

 

Is there any solution available?

 

Cheers,
Marcel

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 18,637
Message 2 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Hi Marcelmaron,

 

Welcome to Lenovo Community!

 

As per your query we understood that you are facing issue with LCD flickering on ThinkPad X1 Carbon.

 

  1.        Please let us know have you checked it with booting the system into safe mode.
  2.        Check with connecting the system to External Monitor if the flicker occurs in that also.
  3.        Check with updating graphic driver and chipset application.

Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.

 

http://support.lenovo.com/en_US/downloads/default.page#

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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marcelmaron
Paper Tape
Posts: 5
Registered: ‎07-03-2014
Location: Germany
Views: 18,630
Message 3 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Hi hemanth_lenovo,

thank you for your answer.
 
1. Can you clarify what you mean by "booting the system in safe mode", please. How to do that?
2. I am sorry, but when we travel by train we do not take any monitor with us to test that.
3. Already done.

Thanks,
Marcel

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 18,621
Message 4 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Hi Marcel,

 

Thank you for the reply!

 

Safe mode is a secondary option to boot the Windows in case of error or with malfunction with any of the drivers, or if the system not booting to normal boot option, because in safe mode only minimum of windows application will run in that. This will confirms if the issue is with application or with hardware.

 

To boot in to safe mode keep tapping F8 key on the keyboard after switching ON the system, it will prompt you the “Advance boot option” in that select ‘safe mode’ option in that.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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marcelmaron
Paper Tape
Posts: 5
Registered: ‎07-03-2014
Location: Germany
Views: 18,549
Message 5 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Hello,

 

no it was not solved. It even became worse. Here is a Video of what is happening since today:

http://youtu.be/ccFrr4IN4_I

What to do?

 

Regards,

Marcel Maron

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 18,536
Message 6 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Hi Marcel,

 

As you have not checked with external monitor and for this kind of issues we have to confirm if the issue is persisting in “External Monitor” and only then we can come conclusion. However this kind of issue occurs only when there is issue with LCD cable.

 

I strongly suggest you to visit nearby service center for get it check thoroughly, and get the parts replaced.

 

Click here to open a link where you can select the country and get the exact contact support number of your region. I’m sure they will be a great help.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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marcelmaron
Paper Tape
Posts: 5
Registered: ‎07-03-2014
Location: Germany
Views: 18,520
Message 7 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Thank you. We will brint it to the service center.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 18,464
Message 8 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

this is a known problem. You need a new motherboard. This is not a problem with the LCD cable.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
marcelmaron
Paper Tape
Posts: 5
Registered: ‎07-03-2014
Location: Germany
Views: 18,437
Message 9 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Thank you for this information Jin Li.

InvictusApollo
What's DOS?
Posts: 1
Registered: ‎08-05-2015
Location: Poland
Views: 15,152
Message 10 of 16

Re: Lenovo X1 Carbon (2014) screen flickering

Is there no other solution than replacing the motherboard? This seems to be a driver issue. I have arleady updated them though. Maybe BIOS?

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