Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

2 Posts

09-02-2015

United States

3 Signins

9 Page Views

  • Posts: 2
  • Registered: ‎09-02-2015
  • Location: United States
  • Views: 9
  • Message 1 of 3

Lenovo X1 Carbon 3rd Gen Trackpad stop working

2015-09-02, 3:14 AM

Hi,

 

I have an issue where my Lenovo X1 Carbon 3rd Gen 20BS has an issue with trackpad and touchpad that have stopped functioning completely after 3 months of usage.  I've contact support and the technician recommend me the part replacement so Lenovo send me the new keyboard and i was able to do the keyboard replacement myself into the machine.. However, only touchpad is now working. Trackpad stil not working. I've tried downloading the latest ultranav driver from lenovo website and latest driver from Synaptics to replace my existing one, none have work.. I've tried uninstall the synaptics pointing device as well as Synaptics SMBUS driver and restart, problem still there.  I've upgrade BIOS to the latest version, still not working. Disable and Re-enabled both Trackpad and Touchpad in BIOS, still not working. I'm super upset right now. Any suggestion?

Reply
Options

5491 Posts

04-25-2008

United States of America

39820 Signins

762270 Page Views

  • Posts: 5491
  • Registered: ‎04-25-2008
  • Location: United States of America
  • Views: 762270
  • Message 2 of 3

Re: Lenovo X1 Carbon 3rd Gen Trackpad stop working

2015-09-02, 15:50 PM

Hi sarachaib0680, Sorry to hear about your trouble.

 

Why not have Lenovo fix it under warranty? My experience with depot repair in the USA is good - usually 3 days if the part is in stock. You can remove the SSD before sending.

 

Otherwise if the TrackPoint is not working, look for a connector cable which is not properly seated.

 

Hope this helps!

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
Reply
Options

6474 Posts

06-27-2008

United States of America

28945 Signins

1658093 Page Views

  • Posts: 6474
  • Registered: ‎06-27-2008
  • Location: United States of America
  • Views: 1658093
  • Message 3 of 3

Re: Lenovo X1 Carbon 3rd Gen Trackpad stop working

2016-02-01, 12:04 PM

Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms