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Lenovo X1 Carbon 3rd Gen Trackpad stop working

2015-09-02, 3:14 AM



I have an issue where my Lenovo X1 Carbon 3rd Gen 20BS has an issue with trackpad and touchpad that have stopped functioning completely after 3 months of usage.  I've contact support and the technician recommend me the part replacement so Lenovo send me the new keyboard and i was able to do the keyboard replacement myself into the machine.. However, only touchpad is now working. Trackpad stil not working. I've tried downloading the latest ultranav driver from lenovo website and latest driver from Synaptics to replace my existing one, none have work.. I've tried uninstall the synaptics pointing device as well as Synaptics SMBUS driver and restart, problem still there.  I've upgrade BIOS to the latest version, still not working. Disable and Re-enabled both Trackpad and Touchpad in BIOS, still not working. I'm super upset right now. Any suggestion?


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Re: Lenovo X1 Carbon 3rd Gen Trackpad stop working

2015-09-02, 15:50 PM

Hi sarachaib0680, Sorry to hear about your trouble.


Why not have Lenovo fix it under warranty? My experience with depot repair in the USA is good - usually 3 days if the part is in stock. You can remove the SSD before sending.


Otherwise if the TrackPoint is not working, look for a connector cable which is not properly seated.


Hope this helps!

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!

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Re: Lenovo X1 Carbon 3rd Gen Trackpad stop working

2016-02-01, 12:04 PM

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