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3 Posts

05-23-2017

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 3
  • Registered: ‎05-23-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 3

Lenovo X1 Carbon 3rd gen Touch pad freezes

2017-05-23, 6:25 AM

hi all,

 

I have a Lenovo X1 Carbon 3rd generation which has Windows 10 installed. Since I’ve purchased this laptop the touch and the "red nipple" doesn’t work properly. 

 

When i switch on my laptop, the touch pad / red nipple works for approx 5 seconds and then it freezes. Occasionally it will work for a lot longer before it stops. I have to use a USB mouse every time :(...

 

- I’ve checked and made sure i have the latest drivers from the Lenovo website. Ive also used the "system update scan" and made sure i have all the latest drivers (Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad)

 

- I’ve uninstalled the drivers and then re-installed them

- The touch pad is visible in the control panel and i can disable the red nipple etc.

- I’ve formatted my hard  drive and re-installed Windows 10

- I’ve tried a different set of mouse drivers

 

Does anyone know how to fix this? I really enjoy using this laptop and have always just carried a USB mouse with me.

 

I would really appreciate your help.

 

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3 Posts

05-23-2017

United Kingdom of Great Britain and Northern Ireland

6 Signins

44 Page Views

  • Posts: 3
  • Registered: ‎05-23-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 44
  • Message 2 of 3

Re: Lenovo X1 Carbon 3rd gen Touch pad freezes

2017-05-23, 10:13 AM

Ive just checked and now device manager isnt showing anything under mice and other pointing devices? Does it mean there could be a loose cable or something?

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83 Posts

02-21-2015

United States of America

209 Signins

1039 Page Views

  • Posts: 83
  • Registered: ‎02-21-2015
  • Location: United States of America
  • Views: 1039
  • Message 3 of 3

Re: Lenovo X1 Carbon 3rd gen Touch pad freezes

2017-05-24, 3:30 AM

Very similar issues for me from Day 1 on my 3rd Gen X1 Carbon.  Very disappointing ownership experience.  Was considering getting a 2017 5th Gen. but after reading all of the touchpad issues with that, now having second thoughts.  What in the world is going on with Lenovo?

____________________________________________________________
2017 5th Gen. X1 Carbon + 2017 X1 Yoga 2nd Gen OLED
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