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3 Posts

04-08-2020

Israel

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  • Message 11 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-09, 15:16 PM
try having your laptop randomly go into hibernation every few minutes.
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2 Posts

08-21-2019

Austria

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  • Message 12 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-12, 9:51 AM

Hi,

I also have the same problem with my Thinkpad X1 Yoga 3rd.

I had this problem about a half year ago and I reset my laptop over the reset button. It worked but now I have the same problem again and it doesnt't work anymore.

Does anyone have a solution?

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4 Posts

01-06-2020

United States of America

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  • Message 13 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-12, 14:47 PM

sure, try that amazing Lenovo customer service where they answer all your questions.

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6 Posts

04-05-2020

United States of America

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  • Message 14 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-14, 6:08 AM

@ itayu wrote:
 

try having your laptop randomly go into hibernation every few minutes.

 

the battery is the best part of Lenovo X1 Carbon Gen 7 to make us have unstoppable discussion here..same issue..

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3 Posts

04-08-2020

Hungary

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  • Message 15 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-16, 6:31 AM

Same here with my Yoga gen 4. "Battery voltage incorrect", "The battery installed is not supported by the system and will not charge. Please replace the battery with the correct Lenovo battery for this system.", Windones: "255% available (plugged in)"

The bottom reset button worked for some time, and solved the issue for a couple of days, then everything is back to this. Now even the reset button won't solve it. Sometimes it just recognizes and starts charging, sometimes it's like this for days.

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2 Posts

08-21-2019

Austria

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  • Message 16 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-18, 14:27 PM

So, i tried the battery-reset button on the back -> that didn't work. I called Lenovo's support, they said maybe the battery is broken, but I don't have warranty anymore. I opened my laptop and plugged out the cable from the battery. After that I pressed the power button for a few seconds. I re-plugged the battery and it started to charge. Since that, it works. I hope it stays like that.

best regards

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20 Posts

08-13-2019

Finland

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  • Message 17 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-04-18, 18:37 PM

Battery issue solution with X1C 7th Gen can be found here: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-Gen-7-regularly-mistakes-empty-battery-and-shuts-down/m-p/4561156. In short, you need to physically disconnect the battery and reconnect. Follow the instructions exactly starting with disabling battery from BIOS before doing anything. Did the fix myself 2 nights ago and others have done it months ago.

 

Don't bother with the laughable Lenovo warranty return where they're going to pick around, swap out the motherboard or send you some other refurbished unit. Lenovo is brutal and should be ashamed of themselves for not addressing this major issue with one of their flagship computers that's only months old -- will be my last Lenovo product. Unfortunate because I've been a big fan for over six years since the X1C 2nd Gen.

 

Luckily for us, there is a fix. Just be very careful when following the solution in the linked thread above. Good luck!

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16 Posts

12-26-2019

United States of America

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  • Message 18 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-05-07, 9:53 AM

Now, I already went to the Lenovo authornized Center. They told me that need to replacement battery for battery voltage incorrect case. They will replace and claim for it. I want to know clear about this. After replacement finish, this will be ok or not. And another one is replacement battery is new one or refrurbrished. plz kindly share our friend opinion.

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1 Posts

05-23-2020

Ghana

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  • Message 19 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-05-23, 8:19 AM

Hi, mind sharing a direct link to the steps to disconnect the battery?

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2 Posts

05-23-2020

United States of America

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  • Message 20 of 21

Re:Lenovo X1 Carbon Gen 7 - "Battery Voltage Incorrect"

2020-05-23, 16:25 PM

@johnny770 .   

 

Thank for the cross linked reference.   I did the battery did the 3 steps (Bios disable battery, Open the cover, disconnect and reconnect the battery).  Best 5 minute investment of my life. After months of trying to deal with bios, firmware, and getting no help, this was the winner.   I think it is sad that Lenovo doesn't acknowledge how widespread this problem is.  Again, thanks.

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