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Fanfold Paper
Posts: 5
Registered: ‎05-29-2019
Location: UA
Views: 336
Message 1 of 2

Lenovo X1 Carbon Gen6: How premium laptop can have so many issues?

I understood that my speech may sound like a cry of a soul but I really try to understand am I the only "lucky" who experienced with these issues or this is a common problem in a new ThinkPad series.


I've bought my top-model Lenovo X1 Carbon Gen6 4 weeks ago for $2500 bucks in my country. I really expected that so expensive laptop MUST NOT have the issues with at least the basic functionality. But I was wrong.


Issue 1. Not working touchpad

So I opened my brand new laptop and what I got? The touchpad was completely laggy and unusable. The same as experienced some other guys:

The problem PARTIALLY fixed after manual reinstalling the drivers but still from time to time reproduces and the only solution is to reboot my laptop.


Issue 2. Cracking sound trough 3.5mm port

When I connected headphones every sound had background cracking noise. It has partially been fixed after drivers update but the sound is still worse even comparing with low-cost sound cards.


Issue 3. Bad screen image on a non-native 4K resolution

When I need to decrease resolution from native 4K (for many reasons like playing games etc) the screen becomes very blurry and uncomfortable for use.


Issue 4. Wifi loses connection from time to time

Yes, WiFi in scenarios when I use it hard (like downloading big files on the speed up to 10MB/s) just break the connection and reconnect after few seconds.


Issue 5. Video through HDMI is laggy on FullHD

When I connect the notebook to my FullHD TV through HDMI then all the dynamic scenes in Cinema are very laggy. On all the players. The changing of settings didn't help. Sometimes after the system restart lags gone but it is not possible to just connect the laptop to the TV and see FullHD video.


So, I bought a "premium" laptop for more than 2K bucks and even basic things are not working properly. I spend a few weeks for drivers updating, reconfiguring, googling with no luck. I even can't return it to the shop because in my country the returning policy gives 2 weeks for it (and I've owned it 4 weeks already). I can not express my disappointment.


(P. S. After the 4 weeks of pain, I just come back to use my 8-years old laptop. Seems like it is my last ThinkPad in my life - I'm not sure that I want to spend so much money and get an absolutely unusable laptop again).

Punch Card
Posts: 13
Registered: ‎05-11-2019
Location: US
Views: 329
Message 2 of 2

Re: Lenovo X1 Carbon Gen6: How premium laptop can have so many issues?

Why are on here to list your issues?  Why not use the warranty to get the issues resloved?  If you haven't already, I would try a fresh install of Windows.  I would also investigate the return policy, 2 weeks seems awfuly short.

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