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08-09-2015

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Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-09, 9:46 AM

I have Lenovo X1 Carbon.

Few days ago I've updated it till Windows 10.

 

And after that my cellular became not work.

 

Mobile Network - empty

 

Cannot setup mobile hot-spot

 

In network connection - Cellular not connected

In diagnostics it cannot connect to my provider

But I check SIM card on phone - it works well.

 

Also I've try to update driver (Ericsson N5321gw Mobile Broadband Firmware for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), 7 (32-bit, 64-bit) - ThinkPad), but it not help

 

Please, can any one tall what to do?

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12648 Posts

06-06-2011

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-09, 15:02 PM
Hi

Check out modem fw version and perform its upgrade:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-20bs-20bt/downloads/DS039685



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4 Posts

08-09-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-15, 23:26 PM

It does not help. I ve several times try to doenload and reinstall driver from mentioned page. Cellular connection did not appear.

I also tryed install driver from utility - Lenovo System Update. It found druver for win 10 but cellular did not occur - http://screencast.com/t/pEZMeVxWx1M4

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19 Posts

08-17-2015

Polska

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-17, 12:44 PM

Hello,

 

I have a first gen X1 Carbon with Ericsson H5321gw and exactly the same problem as you described. I already installed windows 10 twice and it was the same every time. I finally had to go back to Windows 8.1 to get cellular workng. Did you try to do a clean install? That's the only thing I didn't try.

 

I'll be gratefull if you let me know if and how you managed to fix this problem.

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4 Posts

08-09-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-17, 14:51 PM

I did not solve this problem yet. :(

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3 Posts

08-19-2015

US

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-08-19, 17:04 PM

I have the same issue with the windows 10 upgrade..   Sim card and data plan all verified with ATT to be working correctly.   Have updated all drivers as well.   Logged a ticket through the service request process, but no luck yet.

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19 Posts

08-17-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-09-18, 6:40 AM

Just checking, did any of you guys manage to solve this problem?

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4 Posts

08-09-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-09-18, 10:06 AM

No yet. Nobody cannot answer?

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3 Posts

08-19-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-09-18, 11:19 AM
No luck. Lenovo made me pay 199 bucks to have their software team work this. Their solution was to go back to win 8. I demanded a refund for the service and they complied. So I am back on win 8 and my air card works fine again.
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19 Posts

08-17-2015

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Re: Lenovo X1 Carbon - Windows 10 - Cellular not working

2015-09-18, 11:23 AM

That's really, really bad. I'm glad that at least you got your money back.

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