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4 Posts

02-20-2019

US

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Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-02-21, 9:09 AM

Hi guys,

 

We are experiencing multiple BSOD when connecting the USB-C docking, we think we almost tried everything but we cannot seem to find any resolution.

 

Windows 10 1803

All Lenovo System Update drivers are installed

 

We are now finanaly able to reproduce the issue.

 

1) Lenovo X380 connected via USB-C with the dockingstation

2) 2 screens connected to the dockingstation (Displayport)

3) Users locks his laptop

4) Remove the USB-C docking cable from the laptop

5) Wait till both the external screen going into standby/sleep mode

 

6) User connects the USB-C docking again

7) User login to his laptop via password or fingerprint

8) Move mouse like 5 seconds, system hangs and produces a BSOD

 

When we disable Secure boot there is no BSOD but the system freezes/black screen but not reboot

 

Eventlog is almost clean with no errors which are related to this issue we think.

 

It looks like the BSOD screens are everytime different then the last one.

 

We already got a few memory.dmp and minidump files but we cannot figure out what is causing this issue.

 

We are planning to roll out 300+ X380 with the Lenovo Dockings, but not with those issues ofcourse!

 

Please help us identifying the issues and troubleshooting steps to fix this issue.

Any help is appriciated.

 

With kind regard

Stefan

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4 Posts

02-20-2019

US

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-02-21, 9:11 AM

Attached is a zip file with an overview of the drivers and also a few minidump files.

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94 Posts

11-18-2011

GB

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-02-22, 12:10 PM

Interesting, I have an X380 and USB-C dock but haven't tried them together yet. I'll give it a go and let you know how I get on...

 

Did you update the firmware on the dock to the latest? I think this one: https://support.lenovo.com/gb/en/downloads/ds501903

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3 Posts

02-21-2019

NL

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-02-25, 9:06 AM

With the tool you mentioned it gives the following output:

 

              ThinkPad USB-C Dock FW Utility v3.7
 Package including (BB:0.1.0.23 HX3:1.14.7.183 DK:1.3.40 DP:3.12.005)
========================================================================
Update date:ma 25-02-2019
Update time:10:05
Checking current Dock FW version 
BillBoard Version: 0.1.0.23
Hx3 Version: 1.14.7.183
CCG4 Version: 1.3.40
DP Hub FW: 3.12.005
Current Dock FW is newer, no need to update
 
Any other options in regards to troubleshooting
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3 Posts

02-21-2019

NL

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-03-05, 12:52 PM
Hi Bob, any update on this from your side?
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94 Posts

11-18-2011

GB

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-03-30, 13:21 PM

I finally hooked up my X380 to a monitor with display port. Does the issue only happen with 2 monitors?

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3 Posts

02-21-2019

NL

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-04-01, 6:14 AM

thanks for the reply, the isue also occurs without any connected accesoire like monitor, keyboard etc.

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1 Posts

05-27-2019

CH

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-05-28, 11:27 AM

We're facing a simliar problem with our x380 but with Targus Docks. Any news from other customers? 

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94 Posts

11-18-2011

GB

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Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-05-28, 20:50 PM

Well I tried this a few times and could not reproduce the issue. Win10 1803 as well, a single screen connected via DP, keyboard and mouse. Seems fine no BSOD.

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34 Posts

04-20-2017

DE

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  • Message 10 of 10

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

2019-05-29, 5:31 AM

Similar Issue with X1Carbon 6th. In the beginning, thunderbolt dock worked like a charm. After a while, there was a BSOD from time to time. The last time it probably broke my thunderbolt controller. Lenovo Support will replace my mainboard soon. 

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1Carbon6th-Pulling-Thunderbolt-cable-broke-Thunderbolt-CHIP/td-p/4436466

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