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StefanD
Fanfold Paper
Posts: 4
Registered: ‎02-20-2019
Location: US
Views: 232
Message 1 of 7

Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

Hi guys,

 

We are experiencing multiple BSOD when connecting the USB-C docking, we think we almost tried everything but we cannot seem to find any resolution.

 

Windows 10 1803

All Lenovo System Update drivers are installed

 

We are now finanaly able to reproduce the issue.

 

1) Lenovo X380 connected via USB-C with the dockingstation

2) 2 screens connected to the dockingstation (Displayport)

3) Users locks his laptop

4) Remove the USB-C docking cable from the laptop

5) Wait till both the external screen going into standby/sleep mode

 

6) User connects the USB-C docking again

7) User login to his laptop via password or fingerprint

8) Move mouse like 5 seconds, system hangs and produces a BSOD

 

When we disable Secure boot there is no BSOD but the system freezes/black screen but not reboot

 

Eventlog is almost clean with no errors which are related to this issue we think.

 

It looks like the BSOD screens are everytime different then the last one.

 

We already got a few memory.dmp and minidump files but we cannot figure out what is causing this issue.

 

We are planning to roll out 300+ X380 with the Lenovo Dockings, but not with those issues ofcourse!

 

Please help us identifying the issues and troubleshooting steps to fix this issue.

Any help is appriciated.

 

With kind regard

Stefan

StefanD
Fanfold Paper
Posts: 4
Registered: ‎02-20-2019
Location: US
Views: 229
Message 2 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

Attached is a zip file with an overview of the drivers and also a few minidump files.

bobdonkey
Token Ring
Posts: 93
Registered: ‎11-18-2011
Location: GB
Views: 193
Message 3 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

Interesting, I have an X380 and USB-C dock but haven't tried them together yet. I'll give it a go and let you know how I get on...

 

Did you update the firmware on the dock to the latest? I think this one: https://support.lenovo.com/gb/en/downloads/ds501903

JvHerwaarden
Paper Tape
Posts: 3
Registered: ‎02-21-2019
Location: NL
Views: 172
Message 4 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

With the tool you mentioned it gives the following output:

 

              ThinkPad USB-C Dock FW Utility v3.7
 Package including (BB:0.1.0.23 HX3:1.14.7.183 DK:1.3.40 DP:3.12.005)
========================================================================
Update date:ma 25-02-2019
Update time:10:05
Checking current Dock FW version 
BillBoard Version: 0.1.0.23
Hx3 Version: 1.14.7.183
CCG4 Version: 1.3.40
DP Hub FW: 3.12.005
Current Dock FW is newer, no need to update
 
Any other options in regards to troubleshooting
JvHerwaarden
Paper Tape
Posts: 3
Registered: ‎02-21-2019
Location: NL
Views: 132
Message 5 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

Hi Bob, any update on this from your side?
bobdonkey
Token Ring
Posts: 93
Registered: ‎11-18-2011
Location: GB
Views: 69
Message 6 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

I finally hooked up my X380 to a monitor with display port. Does the issue only happen with 2 monitors?

JvHerwaarden
Paper Tape
Posts: 3
Registered: ‎02-21-2019
Location: NL
Views: 49
Message 7 of 7

Re: Lenovo X380 BSOD in combination with ThinkPad USB-C Dock

thanks for the reply, the isue also occurs without any connected accesoire like monitor, keyboard etc.

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