11-09-2019 06:26 AM
My Lenovo ThinkPad X1 Carbon stopped charging a few weeks ago, so I shipped it to Lenovo for repair under the 1 year limited warranty. I called today to check in on the status, and was surprised to hear that Lenovo is considering this a "billable repair" due to damage to the port from force insert. This seems unfair--wouldn't forced insert on a charging port indiciate a problem with the port in the first place? Has anyone had this experience before? If so, I would appreciate any advice on how to convince Lenovo that they really should do the right thing and repair my faulty hardware. This seems like a convenient "out" for Lenovo to not have to do repairs they should really have to do.
Thanks for the help.
11-09-2019 07:54 AM - edited 11-09-2019 07:55 AM
It depends on the kind of damage, and I have a hard time commenting without seeing it. In my experience, the most common reasons a port gets damaged are that someone tripped over the cord or that someone tried to plug in something inappropriate. Both of those would be billable.
11-09-2019 12:12 PM
It is certainly variable, and I cannot speak for Lenovo. (I'm a customer like you.) I assume that this is a gen 6 or gen 7 carbon, so I looked at the repair manual for both. It looks to me like the charging port is part of the motherboard. Repair facilities do not un-solder and replace ports and chips, so it would require a motherboard replacement, so it would likely be expensive. Sorry.