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11-09-2019

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Lenovo refusing warranty repair on battery charger port due to damage

2019-11-09, 14:26 PM

My Lenovo ThinkPad X1 Carbon stopped charging a few weeks ago, so I shipped it to Lenovo for repair under the 1 year limited warranty. I called today to check in on the status, and was surprised to hear that Lenovo is considering this a "billable repair" due to damage to the port from force insert. This seems unfair--wouldn't forced insert on a charging port indiciate a problem with the port in the first place? Has anyone had this experience before? If so, I would appreciate any advice on how to convince Lenovo that they really should do the right thing and repair my faulty hardware. This seems like a convenient "out" for Lenovo to not have to do repairs they should really have to do.

 

Thanks for the help.

 

Nick

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10957 Posts

01-02-2010

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Re: Lenovo refusing warranty repair on battery charger port due to damage

2019-11-09, 15:54 PM

It depends on the kind of damage, and I have a hard time commenting without seeing it.  In my experience, the most common reasons a port gets damaged are that someone tripped over the cord or that someone tried to plug in something inappropriate.  Both of those would be billable.


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2 Posts

11-09-2019

US

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238 Page Views

  • Posts: 2
  • Registered: ‎11-09-2019
  • Location: US
  • Views: 238
  • Message 3 of 4

Re: Lenovo refusing warranty repair on battery charger port due to damage

2019-11-09, 16:18 PM

Thanks for the response, Rich! Are you at all familiar with how much this kind of repair (typically) costs, or is it super variable?

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10957 Posts

01-02-2010

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Re: Lenovo refusing warranty repair on battery charger port due to damage

2019-11-09, 20:12 PM

It is certainly variable, and I cannot speak for Lenovo.  (I'm a customer like you.)  I assume that this is a gen 6 or gen 7 carbon, so I looked at the repair manual for both.  It looks to me like the charging port is part of the motherboard.   Repair facilities do not un-solder and replace ports and chips, so it would require a motherboard replacement, so it would likely be expensive.  Sorry.


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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