12-17-2012 02:46 PM
I called Lenovo and got my Windows 8 recovery disc shipped out free of charge ten minutes later. I have a case number to prove it! This is so awesome.
I didn't say anything except that I didn't know why windows won't start, I didn't know why recovery wont start, and I needed my discs so that I could get things working again.
That's the last time I let my mischievious daughter play with my laptop before I get it all set up. The guy on the phone thought that was pretty funny...
Thank you, Lenovo! You guys are so very helpful!
12-19-2012 07:04 PM
12-20-2012 09:32 AM
$59? That's ridiculous. I'd say people needing disks might want to try calling a few times, talking to different representatives, etc.
You purchased a Windows license and the ridiculous "recovery disc" scheme doesn't always work well. Would it kill Lenovo to ship a $5 USB thumb drive with their thousand dollar plus machines?
12-20-2012 10:29 AM - edited 12-20-2012 10:31 AM
Would it kill Lenovo to ship a $5 USB thumb drive with their thousand dollar plus machines?
As I understand it the issue isn't the cost of the media but rather the terms and conditions that Microsoft demands of OEM licensees of Windows.
That said, even if PC makers included recovery media as a matter of course with all their products I'd venture that many customers would misplace the media or throw it away and not have it when/if they ever needed it.
P.S. I too have received recovery media for free from Lenovo in the past when I had a valid reason for needing it but not having it. I'm glad that they continue to be flexible on this issue.
12-20-2012 10:59 AM
The problem is that the majority of media is not used, often misplaced and reordered when a problem surfaces.
We just got a computer in the office that had a huge sticker over the latch that reminded you to create backup media before you did anything else.
12-20-2012 12:52 PM
Since I understand that customers who need recovery media are probably in the minority, I don't see any issue with charging for it.
I would gladly have paid $10 and shipping for my disks, but $60 is half the cost of another Windows license! Considering the Windows activation code is embedded in my PC already, Lenovo's pricing is a bit outrageous.
Lenovo really ought to offer an ISO image or recovery media maker for download in the support area. I would never have wasted time on the phone if I could have downloaded and burned a disc. I guess the OEM deal with Microsoft is probably what prevents that. It's really too bad.
12-20-2012 03:12 PM
Lenovo really ought to offer an ISO image or recovery media maker for download in the support area.
A media maker facility has shipped with the installed Windows image on every new ThinkPad for a very long time.......
12-20-2012 04:32 PM
12-20-2012 11:27 PM - edited 12-20-2012 11:27 PM
The solution (in my opinion) is to use the cloud. If a customer needs the factory image, there's no technical reason I can think of for not providing the exact image that was laid down on the HDD or SSD.
It would seem Lenovo should allow a customer to plug in some verification information into an online form, and after verification, provide access to the .ISO images or a chunked blob that can be downloaded and used to restore the original factory image.
No new key needs to be issued because for Windows 8, it's already in the CSM BIOS/UEFI implementation. Windows 7 machines have a COA.
Current methods aren't working and it's time to get modern.
Charging $59 is stupid.