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molodykh
What's DOS?
Posts: 4
Registered: ‎06-10-2015
Location: Russia
Views: 487
Message 1 of 8

Lenovo shipped a wrong battery for my x220

A few weeks ago I've ordered a repacement battery via https://lenovobattery2014.orderz.com/

 

A couple days later I've recieved a package, but when I opened up, I've found that the battery is not compatible with my Thinkpad x220. I've checked it's P/N and it seems that they shipped me a battery for x240 or x240t.

 

I've send a few emails on different Lenovo adresses about it, but it didn't work out:

Local support (I live in Russia) told me that they do not deal with replacement battery program.

My emails to global support were left unrepled (I've tried battery@lenovo.com, customerfeedback@lenovo.com)

 

What should I do?

 

If that's relevant, I've bought my thinkpad in US.

Administrator
Administrator
Posts: 3,271
Registered: ‎07-02-2014
Location: SK
Views: 464
Message 2 of 8

Re: Lenovo shipped a wrong battery for my x220

molodykh

 

I'm sorry to her that you've got a wrong battery for your laptop. I'd like to give you a hand with this. Did you use the same email address for creating  request for the battery replacement as you have on the forum? If not, then send me it in the personal message. Once I will have correct email address I can check your order.

 

Thank you,

 

Pavlo


Pavlo Antalovtsi
Community Manager
molodykh
What's DOS?
Posts: 4
Registered: ‎06-10-2015
Location: Russia
Views: 458
Message 3 of 8

Re: Lenovo shipped a wrong battery for my x220

Yes, I've used the same adress.

Thank you for your help!

Administrator
Administrator
Posts: 3,271
Registered: ‎07-02-2014
Location: SK
Views: 448
Message 4 of 8

Re: Lenovo shipped a wrong battery for my x220

You are mostly welcome!

 

I've already started investigation. Once I've got some update on this I will get in touch with you. Please feel free to drop me a personal message on this matter anytime.

 

Thanks,

 

Pavlo


Pavlo Antalovtsi
Community Manager
Administrator
Administrator
Posts: 3,271
Registered: ‎07-02-2014
Location: SK
Views: 402
Message 5 of 8

Re: Lenovo shipped a wrong battery for my x220

Hello molodykh,

 

Please, may I ask you to send me a photo of the new and old battery. 

 

Thank you,

 

Pavlo


Pavlo Antalovtsi
Community Manager
molodykh
What's DOS?
Posts: 4
Registered: ‎06-10-2015
Location: Russia
Views: 394
Message 6 of 8

Re: Lenovo shipped a wrong battery for my x220

Hello,

 

I've sent you the picture via private message.

Administrator
Administrator
Posts: 3,271
Registered: ‎07-02-2014
Location: SK
Views: 363
Message 7 of 8

Re: Lenovo shipped a wrong battery for my x220

Thanks for the picture!

 

 


Pavlo Antalovtsi
Community Manager
molodykh
What's DOS?
Posts: 4
Registered: ‎06-10-2015
Location: Russia
Views: 332
Message 8 of 8

Re: Lenovo shipped a wrong battery for my x220

The new battery arrived today in the morning.

I've returned incompatible battey to the delivery person.

 

Thanks a lot for your help!

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