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muharrom
Paper Tape
Posts: 2
Registered: ‎01-03-2019
Location: ID
Views: 308
Message 1 of 4

Lenovo thinkpad X1 yoga 3rd gen Touchscreen is not working

i have a problem with my laptop's touchscreen, it is not working with finger touch and pen touch.

i don't know when exactly this is happen, but i guess after i update my BIOS.

i've tried to update my windows (windows 10) and all the software and firmware.

Lenovo Staff
Lenovo Staff
Posts: 5,537
Registered: ‎10-29-2009
Location: NC
Views: 286
Message 2 of 4

Re: Lenovo thinkpad X1 yoga 3rd gen Touchscreen is not working

Hold down Shift key and then select "Restart" option from start menu, then release shift key.  You should see a menu like "Choose an Option".  From here, select Troubleshoot -> Advanced Options -> Command Prompt.  The machine will reboot, does finger touch work on this screen?  For example, touch "Forgot your password or don't see your account?".  After you're done testing, you can either click on the "Restart" button or else press and hold the power button until the computer turns off.

muharrom
Paper Tape
Posts: 2
Registered: ‎01-03-2019
Location: ID
Views: 256
Message 3 of 4

Re: Lenovo thinkpad X1 yoga 3rd gen Touchscreen is not working

i've done use that method. finger touch and pen is not working too.

 

Lenovo Staff
Lenovo Staff
Posts: 5,537
Registered: ‎10-29-2009
Location: NC
Views: 242
Message 4 of 4

Re: Lenovo thinkpad X1 yoga 3rd gen Touchscreen is not working


@muharrom wrote:

i've done use that method. finger touch and pen is not working too.

 


It seems like touchscreen is dead then.  I don't think software problem can cause this kind of issue.  It may be time to submit a warranty claim.

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