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6 Posts

09-14-2017

Germany

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Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X280

2018-05-19, 4:51 AM
Thinkpad X280
Modell: 20KFCTO1WW
Windows 10 (64-bit)

 

My Mouse pointer hangs for a few seconds frequently (also when I connect external mouse). I have installed all drivers through Lenovo System Update. The product is brandnew. What is the reason?

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1 Posts

06-28-2019

Hungary

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Re:Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X280

2019-07-11, 7:44 AM

Hi. I had the same issue that you wrote about. I tried everything that is written here to resolve the issue without success. Finally I could manage to resolve it based on a description from the forum of Intel/MS surface/HP (This problem is affected by many brands).

So here are the steps:

  1. Right-click on the desktop and open Intel Graphics Settings.
  2. Click on Power
  3. Then for each Plan (select them using the drop down menu) disable Panel Self Refresh.
  4. Ensure that for both Plugged In and Battery (left hand side list) the Plan selected has Panel Self Refresh disabled.

Moderator update: Time has moved on and the Intel Graphics Command Center app from the Microsoft Store has replaced the old settings. The Power settings tab is under System.

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1 Posts

08-11-2018

Israel

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Re: Thinkpad 550 - Random Mouse and System Freezes

2018-08-11, 6:15 AM

I got new x280 ,  the mouse (intranl and external)geeting freeze randomly for 2-3 sec ,  any suggestions ?

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5 Posts

08-11-2018

Lithuania

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-08-11, 12:14 PM

I have same problem with my new X280 and win10 (64bit).

Tried updating all drivers/bios/windows. it's already for 2 months - random freeze for 3-15sec. no specific pattern on when it happens. try to move the mouse and it hands. or while doing something it stops. more often it happens when something "more heavy" is about to start. eg. going to youtube (more content loaded), switching to a big excel, in those cases it would hang 70% of times. but again - not always. and sometimes while just moving the mouse pointer on a simple light website.

during the freeze it seems keyboard buffer is active, when it unfreezes it would input all the characters pressed.

 

at times it hangs for really long time. then I press the power button to put it to freeze and it does. then press power again to wakeup and it is back to normal, from same place where it hung.

 

this is really annoying, I use machine for work and I'm considering to change to another brand, though it would be really sad as I always used thinkpads for last 15 years.

 

MAKE: ThinkPad X280

MODEL: 20KF001GMX

BIOS: NE20ET33W 1.18

 

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6 Posts

09-14-2017

Germany

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-08-11, 17:40 PM

At least good to hear that I am not the only one.

 

Update: Lenovo changed my mainboard, no effect. Most exciting: If I mirror my monitor, eg by having  projector connected through HDMI or VGA, on the mirrored screen, the mouse does not hang. Try this please. I thought, I was dreaming, when I saw this. Might the screen on the X280 have a hardware problem? I am hpoing on a daily basis that some driver update will solve this, but loosing patience...

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311 Posts

07-10-2011

United States of America

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-08-12, 17:27 PM

I had this problem on a T530 with a wireless BT mouse.  Seems like when I plug the extension into the usb2 socket it sometimes goes wonky. Hated to waste a usb3 socket but plugged it in there and haven't had a prob since. hth

--- ThinkPad T570-20HA, i7-7600U, 2.8GHz, UEFI/GPT, Win10 21H1 Pro x64, 16GB, Sammy 256GB M.2 .
---
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2 Posts

09-05-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-09-05, 9:15 AM
I have the same problem with mouse lag and jitter. I have the O/S and firmware fully patched.
Super annoying.
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1 Posts

07-12-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-09-11, 23:45 PM

Same problem here.  Hangs/pauses for both no external connected mouse and for external connected mouse. 80% of the time it will come back after 3-5 secs, 15% I need to put the laptop to sleep then wake and the pointer is moving again. 5% a reboot is required. 

 

All updates, fixes, BIOS updates applied. 

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11 Posts

04-08-2015

Germany

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-10-02, 8:29 AM

Same here. The only thing that prevents it for me is using a bluetooth mouse. That is super annoying, as it makes the track point unusable.

@lenovo You need to present a solution. This is ridiculous 

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5 Posts

08-11-2018

Lithuania

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-10-02, 8:36 AM

I have a bluetooth mouse (Microsoft) - it does not help. ocasional hangs are there. not using a mouse at all - same.

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11 Posts

04-08-2015

Germany

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Re: Mouse pointer hangs for a few seconds frequently (also when I connect external mouse) Lenovo X28

2018-10-02, 8:52 AM
Are u using an usb dongle to connect to your mouse? I'm using the build in bluetooth.
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