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Mute button no longer working (X1 Carbon Gen 5)

2020-07-29, 5:19 AM

Today I updated my BIOS as well as Windows version to most recent but I have found that the mute button on the keyboard no longer works. All other keys F1-F12 still work as intended. I have tried reinstalling the Hotkey Features Integration (https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8/downloads/DS503701) as many people have suggested before for a similar issue but nothing helped.

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6343 Posts

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  • Message 2 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-29, 16:49 PM

Which mute button are you talking about?  There is F1 (speaker mute) and F4 (microphone mute).

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  • Message 3 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 4:58 AM

F4, microphone mute

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  • Message 4 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 12:11 PM

From your previous message I think you have X1 Carbon 5th, but you installed the hotkeys for X1 Carbon 2nd for some reason.

 

Please try installing the correct version of hotkeys:  https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20hr-20hq/downloads/DS120449

 

 

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  • Message 5 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 18:30 PM

I downloaded it and see no changes when I try to mute/unmute my microphone.

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  • Message 6 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 18:38 PM

Does your microphone work?

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  • Message 7 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 18:56 PM

Yep, the blue bar is there when I test my microphone.

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  • Message 8 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 19:04 PM

If you press Fn+Esc, do you see the on-screen display about Fn Lock?

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  • Message 9 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-30, 22:45 PM

I don't see FnLock displayed on my screen but the FnLock indicator lights up.

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  • Message 10 of 19

Re:Mute button no longer working (X1 Carbon Gen 5)

2020-07-31, 2:15 AM

OK, something is wrong with the hotkeys installation.  It's not just the mic mute key.

In Device Manager, do you have "Fn and Function Keys" in the System Devices category?  If so, click on the Driver tab, what version is it?

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