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angrycommie
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Posts: 5
Registered: ‎05-27-2019
Location: CA
Views: 159
Message 1 of 4

My on-going arduous adventures of Thinkpad quality...

Back in 2011 I bought a used T410, my first real Thinkpad. Loved it to bits. I wanted something more light to replace it, so I decided to get a brand new 6th gen Carbon. Ordered a customized one, and a few weeks later a received it. It was basically DOA, it kept hanging and freezing even during the initial setup screens. Ok, I guess things like this happens. A few more weeks later, I receive my replacement model. The keyboard felt a lot more mushier, but something I can live with. I continue going through the setups, install a few things, no freezing/hanging symptoms like the previous model. Great!

But I've noticed today it has the mouse problem where lighter taps on the left button does not register. I have the same problem here: https://www.youtube.com/watch?v=mqi6kc_G8uk

So I guess I need to RMA it a SECOND time. I hope my THIRD replacement will be good.

What a terrible experience all around. I am seriously thinking of ditching Lenovo.

Alto101
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Posts: 13
Registered: ‎05-11-2019
Location: US
Views: 127
Message 2 of 4

Re: My on-going arduous adventures of Thinkpad quality...

Do you have on-site warranty?  I would highly  recommend it.  If you do, open a ticket and they should be there to fix it the next day or so.  Way better than shipping it back and waiting.

 

angrycommie
Fanfold Paper
Posts: 5
Registered: ‎05-27-2019
Location: CA
Views: 105
Message 3 of 4

Re: My on-going arduous adventures of Thinkpad quality...

I just bought it. I would expect to get a fully WORKING unit before I use the warranty I bought.
Alto101
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Posts: 13
Registered: ‎05-11-2019
Location: US
Views: 101
Message 4 of 4

Re: My on-going arduous adventures of Thinkpad quality...

Sadly, that isn't the case with mass produced goods anymore.  That  is why they have warranties though.  All brands have lemons these days.

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