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TKSH
Paper Tape
Posts: 5
Registered: ‎12-02-2019
Location: IL
Views: 281
Message 1 of 9

New lenovo genuine battery detected as not genuine, and not charging

Hi, I replaced the old battery in my 2nd gen x1 carbon thinkpad to a new genuine lenovo battery. The system seems to be recognizing the battery as not genuine, i get error messages and the battery does not charge. I sent the battery back and got a new one, and the same story again. 

Based on some recommendations in the forums here I did:

1. disconnected the battery and AC, held the power button for 20 seconds and restarted. Didn't help.

2. Updated all lenovo drivers, including the power management driver, and restarted the system, didn't help.

3. Disabled a couple of power management services. Didn't help. 

4. Uninstalled the lenovo settings dependency package. didn't help. 

I was not able to find the power manager under programs and features to uninstall it.

Any other advice?

Thanks

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 247
Message 2 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

Hi TKSH! Welcome to our forums community. Were there any changes or any updates installed before the issue arise? Try uninstalling the battery driver under the Device Manager and restart the computer. Try also running the update from the Vantage app and install all available updates especially the BIOS. Let us know how it goes. 



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TKSH
Paper Tape
Posts: 5
Registered: ‎12-02-2019
Location: IL
Views: 222
Message 3 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

Thanks for your reply. No updates were installed since I purchased the computer. I upgraded to windows 10 and then downloaded Vantage, installed all suggested updates (no BIOS updates were suggested), and uninstalled the Microsoft ACPI-Compliant Control Method Battery from the device manager, restarted the computer, and the new battery is still recognized as not genuine and not charging. The Microsoft ACPI-Compliant Control Method Battery re-appears after restart. Tried uninstalling several times, and it reappears after restart every time. Same goes for the Lenovo PM. 

If you have any other suggestions, I'd appreciate it very much! Thanks!

Community SeniorMod
Community SeniorMod
Posts: 12,273
Registered: ‎06-06-2011
Location: RU
Views: 215
Message 4 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

TKSH,

provide, please, the battery surface photo, with stickers, symbols on that.
Where did you purchased that battery, what's the price?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

TKSH
Paper Tape
Posts: 5
Registered: ‎12-02-2019
Location: IL
Views: 211
Message 5 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

Here's a photo of the battery surface. Don't remember where I got it, it was a while ago. Let me find out and get back to you. 

Community SeniorMod
Community SeniorMod
Posts: 12,273
Registered: ‎06-06-2011
Location: RU
Views: 207
Message 6 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

When I've read your initial posts I was almost sure - the battery isn't Lenovo genuine. Now, looking at the photo, I confirm - it's a faked battery. No matter what and how its "manufacturer" did (or did not) with either the battery cells or its controller. It'll not work (charge) on ThinkPad X1 Carbon Gen2 and any other ThinkPad since this type of Lenovo laptops features of HW Authentication of the battery to prevent of using non genuine battery and for a customer safety.

Just for your information:
- the p/ns on the surface state it's 45N1700 (45N1701), i.e.suitable to your laptop
- but according to some information on the surface the battery is for ... ThinkPads x30 generation. Moreover, it should be .. external battery. This contradiction isn't valid for a genuine battery
- there are some additional features that confirm my opinion - it's a fake.

There aren't chances to force it to work on your laptop. Return it.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

TKSH
Paper Tape
Posts: 5
Registered: ‎12-02-2019
Location: IL
Views: 201
Message 7 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

OK. Bummer Smiley Sad 

Thanks for the quick reply.

Where is it safest to buy a genuine lenovo battery?

Community SeniorMod
Community SeniorMod
Posts: 12,273
Registered: ‎06-06-2011
Location: RU
Views: 196
Message 8 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

Official Lenovo parts store
https://lenovo.encompass.com

I don't know the reason the site is inaccessible right now. At least from my side. Search the battery by its FRU code:
45N1701, 45N1703, 00HW003, 00HW002

Though, the prices might not pleasure to you.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

TKSH
Paper Tape
Posts: 5
Registered: ‎12-02-2019
Location: IL
Views: 194
Message 9 of 9

Re: New lenovo genuine battery detected as not genuine, and not charging

 Great, thanks!

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