cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
SpankyR
Paper Tape
Posts: 3
Registered: ‎06-04-2019
Location: US
Views: 445
Message 1 of 6

New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

Hello, Recently bought new thinkpad x1 carbon (6th gen) and from beginning it is frequently having BSOD with message PAGE_FAULT_IN_NONPAGED_AREA. After checking the dump file its pointing towards ntoskrnl.exe and the minidump link is attached.

I tried updating all drivers and reinstalling the windows but same problem.

 

If anyone have any solution please help.

 

Thanks.

 

Minidumps

minidump

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 387
Message 2 of 6

Re: New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

Hi! Welcome to our forums community. Could you try the steps here:

1. Click Start button, then type Windows Memory Diagnostic in the search box and hit Enter.
2. Click Restart now and check for problems(recommended). Be sure to save your work first because your computer will start immediately.
3. Your computer will restart and the Windows Memory Diagnostic Tool screen will appear. Just let it perform the test. You don’t need to stay and watch the test finishes.
4. Your computer will automatically reboot and return to the Windows desktop. The test result will show up after you log in. If the result doesn’t show up automatically, you can check it manually.
Press Win+ R at the same time, then type in eventvwr.msc and hit Enter. Click System option under category Windows Logs on the left pane. On the right pane, click Find….
Type MemoryDiagnostic in the search box and hit Enter, you will be able to see the result displayed at the bottom of the window.
5. If the result of your memory diagnose shows that there are certain drivers are at fault, or that you see some error, you have bad RAM. It is very likely that you need to get your RAM changed. If you don’t see anything here, your memory is good.

 

Update us how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

SpankyR
Paper Tape
Posts: 3
Registered: ‎06-04-2019
Location: US
Views: 369
Message 3 of 6

Re: New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

It looks like RAM problem! the memory dignostics is failed.

Social Support Agent
Social Support Agent
Posts: 434
Registered: ‎08-02-2018
Location: US
Views: 356
Message 4 of 6

Re: New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

Hey there! 

 

We recommend contacting the Lenovo Think Line support at 1-800-932-0465 and inquire for a complete diagnosis/repair service claim. 

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

SpankyR
Paper Tape
Posts: 3
Registered: ‎06-04-2019
Location: US
Views: 298
Message 5 of 6

Re: New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

Finally after one month of complete process the RAM is changed and Laptop is working.

Thanks.

Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 279
Message 6 of 6

Re: New thinkpad x1 carbon 6th gen PAGE_FAULT_IN_NONPAGED_AREA BSOD

Good to hear that. Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

And we're back...

Move delayed but still coming

Learn More

Check out current deals!


Shop current deals

Top Kudoed Authors