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Paper Tape
Posts: 1
Registered: ‎01-07-2017
Location: US
Views: 815
Message 1 of 1

Onboard keyboard not working during preboot bitlocker pin

I have several x1 carbon's 2nd generation experiencing this issue. After installing windows 10 enterprise, and encryting with bitlocker, the onboard keyboard does not work to enter the bitlocker pin and we are forced to plug in a usb keyboard, which is not acceptable to the clients.  I have updated the bios to latest version available.  We have many other laptops from the t series which are not experiencing this issue.  Any advice will be greatly appreciated.



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