03-21-2017 12:50 PM
Anybody know of a difference here???
we bought Carbon X1 Gen4's, come preinstalled with "ThinkPad OneLink Plus Dock" (v1.10.11) appearing in Programs and Features.
The OneLink+ dock connects, recognizes all the hardware and all ports work (video, ethernet, USB).
If I install our company image and then download drivers from here:
I see "ThinkPad OneLink All Dock" (v1.10.16) appearing in Programs and Features. I can get video and audio through the dock but Ethernet and USB are unrecognized, no new devices in Device Manager.
I cannot find a v1.10.11 version of the OneLink+ driver and feel like this might be my problem. I was wondering if anyone had seen a similar problem or if I'm barking up the wrong tree.
BTW, Lenovo tech support wants send me a replacement system, blaming the motherboard but I am less then confident in their troubleshooting methodology!
03-22-2017 07:03 AM
Hi sziehr, and welcome to the Lenovo User Community!
OneLink+ Dock driver 1.10.16 here: https://support.lenovo.com/us/en/solutions/acc100252
03-22-2017 11:16 AM
thanks bananaman but that's the link i had in my post. That installer, 11016 is for ALL OneLink docks, not just OneLink+. The preloaded image from Lenovo has v11011 and it shows as OneLink Plus Dock as opposed to OneLink All Dock.
Preloaded Lenovo image works fine with the OneLink+ dock.
My corporate image with Onelink All Dock v11016 installed after imaging, has issues with the Onelink+ dock. Video works but no ethernet and no usb. The devices don't appear in Device Manager.
Is anyone else having issues with 11016 installed after reimaging their Carbon X1 G4 with a corporate image?
03-22-2017 01:38 PM
Oops .Then try this: http://support.lenovo.com/us/en/downloads/ds111779 "Fixed an issue where the USB-Ethernet device in Onelink+ dock was unstable while attaching the dock."
03-22-2017 01:56 PM
Once again, thanks for the effort but this system is fully updated as far as System Update is concerned (including BIOS). I did verify that v18.104.22.168 is the driver version installed for the USB devices.