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1 Posts

11-24-2021

Germany

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PC will not turn completely off

2021-11-25, 6:23 AM

Hello my Laptop does not turn off, no matter what OS I am using, nor what USB Live utility I am shutting down. Windows, Linux, Live, doesn't matter. This is a Lenovo 2014 i3 UEFI, 64-bit. When using the PC, it works well, startup and use is normal. Coincidentally, this issue began after I had to repair the screen. I was inserting the battery, and pressed a little hard on the Laptop, but not very hard. Then the monitor would not work, and I fixed it by pressing on a certain spot, likely where a Laptop cable connects to the monitor cabling. Now the monitor works perfectly, but coincidentally, the Laptop never completely shuts off, it still has its light on, with a black screen. It never restarts either, it has a blank screen after it closes the OS. I have tried pressing Ctl Alt Del, pushing power button for 1 second. Only way to turn it off is hold power button for 4 seconds to force it off. Even if I boot from a live USB utility, it cannot shut it off.

 
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1605 Posts

07-22-2021

United Kingdom of Great Britain and Northern Ireland

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Re:PC will not turn completely off

2021-11-25, 8:56 AM

Hi

 

I guess there is a LID closed switch that is missing or broken.

 

So if you give some details, like the full MTM of the device.

 

 

 

 


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4481 Posts

12-02-2007

United States of America

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Re:PC will not turn completely off

2021-11-25, 11:01 AM

Hello,

 

Can you please tell us the exact model of the Lenovo computer you are using, and the machine type model from the sticker or label on the bottom of the unit (not your serial number, though, which is private information).  With that information the forum members may be better able to assist you.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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