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KOJ
Paper Tape
Posts: 5
Registered: ‎01-28-2018
Location: SA
Views: 13,598
Message 1 of 18

PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

I had x270 with windows 10 64 bit,  The fingerprint sign-in option greyed out and can't enroll fingure.

 

I had tried with below option in registry but no luck, can I one guide me on this issue.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]
"AllowDomainPINLogon"=dword:00000001

 

Lenovo Staff
Lenovo Staff
Posts: 5,471
Registered: ‎10-29-2009
Location: NC
Views: 13,554
Message 2 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

Do you have a windows password set?

Are you able to set a PIN?

Please post a screenshot of the screen where the fingerprint sign-in button is greyed out.

lucadr
Paper Tape
Posts: 7
Registered: ‎11-06-2017
Location: IT
Views: 13,537
Message 3 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

Hi, you can see screenshot of sign-in options in attachment, fingerprint is not available anymore on Windows Hello. I've opened a ticket some time ago and Lenovo said that there is no driver problem on Lenovo side but it's up to Windows latest update (FCU?). Please confirm if this is right and when we're going to have a solution.

thank you very  much

best regards

 

 

Lenovo Staff
Lenovo Staff
Posts: 5,471
Registered: ‎10-29-2009
Location: NC
Views: 13,531
Message 4 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

lucadr,

 

In your screenshot, the fingerprint option is completely missing, not greyed out.  It means you either your fingerprint device is not working, or else the driver is not installed.

Please check in Device Manager.  Is there a "Biometrics Devices" category, and a working "Synaptics WBDI" device in it?  

lucadr
Paper Tape
Posts: 7
Registered: ‎11-06-2017
Location: IT
Views: 13,518
Message 5 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

I've been using the fingerprint sensor for months to login windows and then it disappeared from windows hello, please check in the attachemnt that the sensor is working on device manager.

Lenovo Staff
Lenovo Staff
Posts: 5,471
Registered: ‎10-29-2009
Location: NC
Views: 13,513
Message 6 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

That's really strange to have the device in Device Manager but not in Windows Hello.  

Try this:

1.  reboot and press F1 to enter BIOS setup

2.  go to security -> fingerprint

3.  choose the option about "Reset Fingerprint Data".  Make sure there's no error message that appears here.

4.  press F10 to save and exit

5.  now see if Windows Hello shows the fingerprint device

KOJ
Paper Tape
Posts: 5
Registered: ‎01-28-2018
Location: SA
Views: 13,498
Message 7 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

Hi;

 

Do you have a windows password set?

  • YES, there is windows password.

 

Are you able to set a PIN?

  • NO, it has been greyed out.

 

Please post a screenshot of the screen where the fingerprint sign-in button is greyed out.

 

  • Please find the screen shot for your reference.
Lenovo Staff
Lenovo Staff
Posts: 5,471
Registered: ‎10-29-2009
Location: NC
Views: 13,482
Message 8 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

KOJ,

 

Are you on a domain?

KOJ
Paper Tape
Posts: 5
Registered: ‎01-28-2018
Location: SA
Views: 13,476
Message 9 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

Yes The laptop is in Domain. 

lucadr
Paper Tape
Posts: 7
Registered: ‎11-06-2017
Location: IT
Views: 13,470
Message 10 of 18

Re: PIN and Fingerprint Sign-in options unavailable (greyed out) in Windows - X270

Hi, I did all the steps and I've correctly reset fingerprint data but Sign-in settings still say "Windows Hello isn't available on this device"

if you have any other test or suggestion it will be really appreciated!

thank you very much

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