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3 Posts

05-06-2014

TLV

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Power loss failure (immediate reset) whenever switching from power adapter to battery (unplug)

2014-05-06, 22:06 PM

Hi,

IBM Thinkpad x40 with windows xp, don't have this problem before. additional information:

Battery work fine (more then 4 hours).
If unplugging in the stand by mode having any problem as well as when the PC shutdown .
plug back (switching from battery to external power) without any problem.
try to change battery and power adapter always the same problem.

me suggestion is HW issue.

any help welcome:
some post about
which component gone
any solution?

Br

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1 Posts

05-07-2014

Singapore

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Re: Power loss failure (immediate reset) whenever switching from power adapter to battery (unplug)

2014-05-07, 4:42 AM

My laptop is ThinkPad X1.

 

Same situation. Originally was at 97% charge, once go to battery mode (AC unplug) battery immediately goes to 5% and then hibernate.

 

Replaced 3 batteries from service center but problem still persist.

 

Support Center keep insisting is battery problem despite 3 replacement batteries from service center! Lenovo is providing faulty batteries to customer for consecutively 3 times!?

 

Issue has dragged for over 1 year and now Support Center says battery warranty is over and request to purchase new battery. If purchasing new battery can solve the issue, why did I need to replace the battery 3 times!? All batteries cycle counts range between 30 to 40 only. (Mostly on AC and recharge threshold is set to recharge at 33%). Lenovo batteries can only last for 3-6 months!?

 

Despite case being escalated to "TOP MANAGEMENT", no response from Lenovo at all for over 1 week! Is this even escalating?

 

Is this so-called "Customer Satisfaction" when satisfaction level is NEGATIVE ONE HUNDRED?

 

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3 Posts

05-06-2014

TLV

4 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎05-06-2014
  • Location: TLV
  • Views: 30
  • Message 3 of 3

Re: Power loss failure (immediate reset) whenever switching from power adapter to battery (unplug)

2014-05-07, 13:32 PM

Hi,

 

Sorry I think it's different issue, I mean immediate (0 time) reset (power loss) like you unplug power from desktop for 1 second, and after boot I can work with no problem 3-4 hours.

 

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