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4 Posts

09-10-2019

Israel

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Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-09-10, 17:15 PM

This is really annoying issue that happens from time to time. When I do Shut-Down/Reset/Hibernate/Sleep the screen goes black but the computer doesn't turn off, the power buttton and lenovo red dot are still on, even after long time. So I have to do long press on the power button to do hard power off.

I can't figure out why sometimes it happens and sometimes not. I tired to play with many settings (including power settings) on Windows but nothing seems to help, maybe the community can help me please?

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9 Posts

11-09-2017

Germany

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Re: Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-09-10, 19:10 PM

Have the same issue on a X1 Yoga Gen 2 Win10 Enterprise 1903 64 bit.  I believe that it is an issue with the Intel Sensor Hub update posted recently by Lenovo.  The update just did not do the trick, in my humble opinion. I hope I will be wrong.

I have a case open at Lenovo and they did not reply to it so far.  

 
This behaviour is repeatable ad libitum:
Close lid issue:
- First closing of the lid, and opening it after the fan has switched off (after approx. 30 seconds, my indication of "sleep"): Display wakes up, login is possible - that is the expected.
- Second closing of the lid after this first close lid event:
o when closing, the fan does not switch off, starts cyclically over and over again, runs more slowly, stops briefly, starts again....  sleep is never entered
o when closed, the LED on the lid in the Thinkpad name does not blink slowly like in sleep, but is staticly on
When the lid is opened after second close lid event or, if you would sit closed longer on the first event and then open, the keyboard 
o control of the keyboard illumination works,
o Esc key LED is on and can be controlled
o Caps Lock LED can be controlled
o the notebook display is not activated
o Connecting to Dock does not generate an external screen
- Notebook must be forced into a reboot with PowerButton - pressed long time

If you don't do that reboot and leave the notebook w. open or closed lid, with or without a dock,
- the notebook remains in the state without sleep and without own or external screen display for some time (2-3 minutes), but with functioning keyboard control and fan operation
- then generates after these 2-3 minutes with any battery state or on power supply a BS and Minidump  with always "ntoskrnl.exe" and "Driver_Power_State_Failure" as highlighted stack driver entry
- the BS generates a visible image on the notebook screen again only at the boot sequence, until then, the screen remains dark (off)
- and waits in the boot screen of our Symantec encryption program for a password entry, btw. in battery mode without dock ... until the battery is deeply discharged.
This also explains why in the past I sometimes took the notebook out of my pocket with a deeply discharged battery and no clue to why that was.
 
Sleep mode issue
when on battery or on power, and if you have a "sleep after x minutes" is set in power options, and you leave your machine idle without interaction .. it will arrive at the event to go to sleep.. however, it never actually goes to sleep.  it will shut off the display, do internal things for the above mentioned 2-3 minutes, and then BS and restart, and you would come back to your machine... and, if no encryption is set, the device has rebooted in between and present to you the Windows login screen.  "Oh! the screen saver locked my device, how nice" - not so.  Only after we encrypted the SSD, my machine now wants a first pwd on boot..  and that screen is where I find my machine in, waiting for my boot pwd, indicating to me that in between the machine has done a complete re-boot.  
 
As long as you work your machine, which most of us do ;) , nothing of this happens during operation, and you will enjoy a stable machine operation with no issues of this kind whatsoever. 
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4 Posts

09-10-2019

Israel

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Re: Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-09-20, 12:14 PM
Any solution? Today I put the computer on Sleep and put it in my bag, after few hours I opened my bag and found the laptop is still on and extremely hot! I hope no damage has been done, this is very severe bug!!!!!!!!!!!!
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9 Posts

11-09-2017

Germany

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Re: Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-09-20, 12:25 PM

I have to report that since only two days we could finish the recommendation of Lenovo in my case to do a complete fresh install of the Windows 10 OS v 1903 - and it fixed the issue!

 

I had to call in again to ask where the issue stands, then was asked whether I had upgraded to 1903 from the previous version (which was the case) and got this as a request "before ssuming the hardware is defect, we ask you install the OS fresh - no update".  We used a blank SSD to not give up the previous install. After that clean Win10 install, Software Update installed all Lenovo drivers from scratch, and since then the machine works like a charm and all the above ugly things are history. It runs cooler than before, and explorer and MS Office tools react promptly with no delay as before to the same user files copied back to machine thereafter.

 

Love it! 

 

 

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9 Posts

11-09-2017

Germany

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Re: Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-09-20, 12:29 PM

PS: my IT team tells me they have similar effects on Dell machines we use as well in high numbers - as info in all fairness to Lenovo. 

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5 Posts

10-06-2019

United States of America

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Re: Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2019-10-06, 23:14 PM

I am getting a similar behavior on my 4th gen yoga.  I guess I will turn off the sleep behavior for now and hope that Lenovo figures out this issue.

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2 Posts

04-03-2020

United States of America

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Re:Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2020-04-29, 14:52 PM

I have the same problem on my ThinkPad 13Gen2 notebook. Display goes off after some idle time. But the CPU fan is running and Lenovo red dot (system status indicator) is ON. Only way is to do "force shutdown". Contacted the Lenovo Support and they did diagnosis. Updated the windows. Still the problem is there. They suggested the Windows re-install. Is re-installing  windows the only solution to this.

I hope Lenovo should look into this and release any update.

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2 Posts

03-31-2019

United Kingdom of Great Britain and Northern Ireland

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Re:Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2020-05-11, 18:25 PM

I have the same issues with my T530 and have also experienced the "shut the lid and put it in my bag" scenario with the same resultant very hot laptop when taking it back out.

 

I'm in the Windows 10 Insider Programme and it has not always been a problem for me, so something they changed in Windows 10 made it like this in my case.

 

I wonder if it is driver related.  I've so many programs installed on this laptop I really don't want to have to reinstall the O/S to fix this.

 

This issue has been reported in the Insider feedback app and they (Microsoft) are aware of the issue of the laptop not powering off.  They have issued a temporary fix by suggesting the use of a batch file with this command in it:

 

shutdown -t 0 -s -f

 

I created a batch file and pinned a shortcut to it in the Start menu for handiness.

 

This does indeed power off the computer, so it makes me wonder why hibernation does not succeed in powering off the laptop.  The command just forces a shutdown.

 

I am able to make the laptop sleep, but can only make it wake up by using the fingerprint sensor.  No other button seems to wake it.

 

Hopefully all will be sorted eventually.

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4 Posts

06-29-2018

Spain

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Re:Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2020-07-27, 22:26 PM

same issue on Yoga Book with windows 10. not yet a solution?

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1 Posts

10-04-2020

Switzerland

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  • Message 10 of 10

Re:Problem with Shut-Down/Reset/Hibernate/Sleep on my X1 Extreme

2020-10-04, 12:11 PM

Hello,

I just had the probelm that during the restart, because of a Windows 10 update, my Lenovo X1 Gen2 went to a black screen and would not shutdown even when pressing the power button for over one minute. Capslock also did not do anything anymore.

 

I was able to reboot the machine when closing the lid and inserting a pin in the tiny hole on back side, the next to the center screw. Removing the bottom part of the case shows that there is a button on the motherboard underneath this hole that gets pressed. Apparently this is a manual shutdown or reset. Removing the battery is quite cumbersome for this model so I am happy to have this reset button in case this ever happens again.

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