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formeruser
Paper Tape
Posts: 12
Registered: ‎01-04-2013
Location: United States
Views: 1,984
Message 1 of 4

Problem with fingerprint reader on thinkpad x230

Everytime I try to enroll a finger, I got an error saying too short. No matter how I try to scan any finger, I cannot get it to work and always get the error saying too short. Thanks.

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 1,953
Message 2 of 4

Re: Problem with fingerprint reader on thinkpad x230

Hi, ajbrewer93

 

Are you using the Lenvovo software when you are getting this error? If so, this error normally appears when the finger is swiped across the reader and the duration was not long enough. Also, I would make sure the drivers for the reader are up to date (which can be found here), and also that the software is up to date (which can be found here.) When searching for the driver, you can use the dropdown menus to filter by operating system and device (i.e., Fingerprint Reader) to make searching faster.

 

Hope it helps,

Adam

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formeruser
Paper Tape
Posts: 12
Registered: ‎01-04-2013
Location: United States
Views: 1,945
Message 3 of 4

Re: Problem with fingerprint reader on thinkpad x230

Thanks for your reply, but I was the problem. I'm a dumbass and was swiping an incorrect way. Thanks again though.

Melting
Paper Tape
Posts: 3
Registered: ‎01-01-2013
Location: Virginia
Views: 1,915
Message 4 of 4

Re: Problem with fingerprint reader on thinkpad x230

When I first set up my fingerprint ready I had the same problem. After getting use to it, the correct way feels natural.

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