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7 Posts

03-08-2015

Canada

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  • Registered: ‎03-08-2015
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Problem with mouse/trackpoint and touchpad not working X250

2017-09-14, 20:12 PM

Hi all. I've seen this issue posted about many times before and can't get a hold of lenovo. When I try to use the "contact us - email" page the link doesn't work! 

 

I have a x250 I purchased in 2015. It has been working great until recently. I usually use the trackpoint and have the touchpad disabled. Recently it just stops working and the only way I can get the mouse to function again is by using an external standard mouse. When I go to mouse settings it doesn't even recognize that I have a touchpad/trackpoint, even after installing updated ULTRANAV drivers. This also extends to the keyboard, some days the keyboard will not work at all. The only thing I can do is restart 100 times and cross my fingers it works one time. I've tried moving the mouse at the login screen, pressing firmly on the touchpad, etc. Nothing works aside from the off chance it cooperates after restarting.

So, I have updated drivers numerous times for windows 10 and yet my trackpoint/touchpad still seem to rarely work. I am out of a warranty on this so I'm not sure what to do. My boyfriend is suggesting a factory reset, does anyone think that will work or have any other ideas? Thanks.

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8826 Posts

01-13-2008

United States of America

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  • Posts: 8826
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Re: Problem with mouse/trackpoint and touchpad not working X250

2017-09-29, 10:12 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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