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Pblack476
Blue Screen Again
Posts: 4
Registered: ‎06-16-2019
Location: BR
Views: 102
Message 1 of 1

Random shutdown on X1 Extreme while on battery (got feedback from thinkpad_acpi)

So I am getting random shutdowns while on battery. the shutdowns are graceful and happen randomly. Sometimes under load, sometimes just idling. I got the following message from my kern.log file.

 

Machine: X1 Extreme gen 1, i7-8750h

OS: Pop!Os 19.04

BIOS: v1.23

 

The first message in my log when the shutdown occurs is the following:

 

Aug 25 18:08:06 pop-os kernel: [38800.447025] thinkpad_acpi: unhandled HKEY event 0x6031
Aug 25 18:08:06 pop-os kernel: [38800.447028] thinkpad_acpi: please report the conditions when this event happened to ibm-acpi-devel@lists.sourceforge.net
Aug 25 18:08:06 pop-os kernel: [38800.479372] thermal thermal_zone0: critical temperature reached (128 C), shutting down
Aug 25 18:08:06 pop-os kernel: [38800.485069] thermal thermal_zone0: critical temperature reached (128 C), shutting down

Obviously it thinks its running hot and then shuts down. However this is not the case as temps are extremely low (50C-60C).

I have no tb3 docks attached  and it has never happened while connected on AC power, even in extended gaming sessions when the computer actually gets hotter up to 85C.

 

I sent the email to

ibm-acpi-devel@lists.sourceforge.net

 

and don't know if an answer can be expected from that so I am posting here as well to see if someone at Lenovo might help.

 

I am still under warranty period so that is an option as well even if It is really complicated for me to relocate to a town where I can get support (I live in a rural area in Brazil)

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