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09-29-2021

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X1 Y5: Pen & touch screen stops working when mode change

2021-09-29, 15:35 PM

Hi, I have an issue with my new Thinkpad x1 yoga after one month used. The pen and touch screen are suddenly not working when I change from notebook mode and table mode.

Please support!

Thanks

 

Moved to new topic on the correct board - mod

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3656 Posts

01-08-2021

Philippines

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  • Message 2 of 6

Re:Touch screen stopped working

2021-09-29, 17:52 PM

Hello Lenovo_thinkp,

 

 

Welcome to Lenovo Community

 

 

May I know what variant of X1 Yoga do you have?
Kindly provide the machine type model / MTM (ex. 81C70000RK or 20UD000BUS) from the sticker usually under the case. 
This would help us detail more about your machine variant while keeping the confidentiality of your serial number. 
Update us soon as convenient. 

 


Regards, 
Lorenzo_Lenovo



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3 Posts

09-29-2021

Viet Nam

9 Signins

40 Page Views

  • Posts: 3
  • Registered: ‎09-29-2021
  • Location: Viet Nam
  • Views: 40
  • Message 3 of 6

Re:Touch screen stopped working

2021-09-30, 17:00 PM

Hi Lorenzo_Lenovo

 

My machine type model / MTM is 20UB-000RUS.

 

Regards, 
Lenovo_thinkp

 
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3656 Posts

01-08-2021

Philippines

286 Signins

18395 Page Views

  • Posts: 3656
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  • Location: Philippines
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  • Message 4 of 6

Re:Touch screen stopped working

2021-10-05, 18:18 PM

Hi Lenovo_thinkp,

 


Sorry for the late response.

 


To get started, kindly reload the BIOS default settings, be sure to save and exit.
Update the BIOS, drivers and software thru the support site.
Next, try the recommended steps from this link.
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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3 Posts

09-29-2021

Viet Nam

9 Signins

40 Page Views

  • Posts: 3
  • Registered: ‎09-29-2021
  • Location: Viet Nam
  • Views: 40
  • Message 5 of 6

Re:X1 Y5: Pen & touch screen stops working when mode change

2021-10-07, 16:29 PM

Dear support team

 

I tried to load default setup from BIOS but have no impact, pen and touch screen are still not working

 

Lenovo_thinkp

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3656 Posts

01-08-2021

Philippines

286 Signins

18395 Page Views

  • Posts: 3656
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 18395
  • Message 6 of 6

Re:X1 Y5: Pen & touch screen stops working when mode change

2021-10-13, 22:46 PM

Have you tried the recommended troubleshooting steps?

 


Regards, 
Lorenzo_Lenovo



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