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169 Posts

03-12-2012

Canada

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  • Message 1 of 8

Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 4:55 AM

I purchased a 20A70035US TopSeller ThinkPad X1 Carbon 2014 about a month ago.  It just arrived today as supply was very tight on it.  The unit looks great, but the MultiTouch display, which is documented in PSREF, and was also in the description of the product with the reseller I bought it from, is missing.  Touching the screen does nothing, and Windows reports no touch input device.  The laptop is a bit lighter than I was expecting too, leading me to believe MT is physically absent.

 

X1 Carbon System Capture.PNG

 

I have a T440s already so I know how MultiTouch is supposed to work!  I ran System Update to make sure no drivers were missing, and it found nothing for the display.

 

Could Lenovo really have shipped a TopSeller model with the WRONG display?!  I desperately need to get this laptop into the field and as it stands now, I have a useless machine in front of me.  GRRR.

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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 2 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 5:10 AM
is the LCD has a glass cover on it that is covered with screen protector, or is the screen a regular matte LCD with no hard glass cover?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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169 Posts

03-12-2012

Canada

142 Signins

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  • Posts: 169
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  • Message 3 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 5:15 AM

It looks like there is a screen protector on there.  Around the webcam, I can see the seam of it, which is exactly how my MultiTouch T440s looks.  So maybe I have the right physical display.

 

I just looked in the BIOS and I see nothing about enabling or disabling MultiTouch there.  Could a wire be disconnected, or is it a driver issue you think?

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Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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169 Posts

03-12-2012

Canada

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  • Posts: 169
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  • Message 4 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 5:18 AM

Re: Driver

 

I just checked the driver page and I see no touch-related driver of any kind.

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Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 5 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 5:39 AM

i would think you have a hardware issue. Do you get this in the Device Manager

 

ThinkPad Yoga FHD digitiser software.PNG

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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169 Posts

03-12-2012

Canada

142 Signins

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  • Posts: 169
  • Registered: ‎03-12-2012
  • Location: Canada
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  • Message 6 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-25, 18:23 PM

lead_org,

 

The X1 is competely devoid of a Human Interface Devices category in Device Manager.

 

My T440s though looks very much like what you posted.

 

I am attempting to arrange a replacement unit through my reseller.  It better not take another 30 days to get it!

 

I have just terrible luck with ThinkPad build quality out-of-the-box.  I am getting really tired of having to arrange replacements and warranty service when I first receive computers.  For example, my T440s needed a trackpad replacement out-of-the-box.  I did that through warranty only because I didn't want to wait for a replacement PC, but the result was the bottom cover got dinged up a little bit when the tech pried it off.  I absolutely won't accept that on an X1 Carbon.

__________________________________________________
Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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21115 Posts

12-20-2008

Australia, Melbourne

20622 Signins

444194 Page Views

  • Posts: 21115
  • Registered: ‎12-20-2008
  • Location: Australia, Melbourne
  • Views: 444194
  • Message 7 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-02-26, 4:27 AM
i would probably return the machine.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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169 Posts

03-12-2012

Canada

142 Signins

1656 Page Views

  • Posts: 169
  • Registered: ‎03-12-2012
  • Location: Canada
  • Views: 1656
  • Message 8 of 8

Re: Received X1 Carbon (2014/"New") model 20A70035US but missing MultiTouch!

2014-03-04, 5:59 AM

My reseller was able to secure stock of the i7 model for me (20A70035US), so I bought that one instead and will return the i5 model for a refund.  I am just waiting for RMA approval from Lenovo so it can be sent back for processing.

 

The i7 unit I received looks great and the touchscreen works!

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Current: ThinkPad Tablet 2 | 64GB // ThinkPad T440s | i7-4600U | 12GB | 512GB SSD | FHD MT
Previous: ThinkPad T420s // ThinkPad T410s
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