10-24-2018 10:26 PM
While cleaning my ThinkPad X1 Extreme the downkey fell off and it seems the snap mechanisem is not working anymore, where can i get a replacement or a warrenty claim, the ThinkPad is only 1 month old.
10-25-2018 02:02 AM
I am not familiar with the specifics for the ThinkPad X1 Extreme, but if you contact Lenovo support they should be able to arrange for a replacement keyboard to be shipped to you (if it is replaceable by the customer) or send it in for service (if it requires a technician).
10-25-2018 07:46 AM - edited 10-25-2018 07:49 AM
Not sure if this applies to your model, but I have used this method successfully in the past.