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hive8
Blue Screen Again
Posts: 1
Registered: ‎10-24-2018
Location: US
Views: 429
Message 1 of 3

Replace Down Key on Thinkpad extreme

While cleaning my ThinkPad X1 Extreme the downkey fell off and it seems the snap mechanisem is not working anymore, where can i get a replacement or a warrenty claim, the ThinkPad is only 1 month old.

Community SeniorMod
Community SeniorMod
Posts: 3,360
Registered: ‎12-01-2007
Location: US
Views: 397
Message 2 of 3

Re: Replace Down Key on Thinkpad extreme

Hello,

 

I am not familiar with the specifics for the ThinkPad X1 Extreme, but if you contact Lenovo support they should be able to arrange for a replacement keyboard to be shipped to you (if it is replaceable by the customer) or send it in for service (if it requires a technician).

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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GomJabbar
Punch Card
Posts: 76
Registered: ‎11-23-2007
Location: Denver, CO
Views: 379
Message 3 of 3

Re: Replace Down Key on Thinkpad extreme

Not sure if this applies to your model, but I have used this method successfully in the past.

 

https://forum.thinkpads.com/viewtopic.php?p=42448#p42448

 

https://forum.thinkpads.com//viewtopic.php?t=6748#p107848

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