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3 Posts

10-25-2018

US

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Replace Down Key on Thinkpad extreme

2018-10-25, 5:26 AM

While cleaning my ThinkPad X1 Extreme the downkey fell off and it seems the snap mechanisem is not working anymore, where can i get a replacement or a warrenty claim, the ThinkPad is only 1 month old.

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3579 Posts

12-02-2007

US

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Re: Replace Down Key on Thinkpad extreme

2018-10-25, 9:02 AM

Hello,

 

I am not familiar with the specifics for the ThinkPad X1 Extreme, but if you contact Lenovo support they should be able to arrange for a replacement keyboard to be shipped to you (if it is replaceable by the customer) or send it in for service (if it requires a technician).

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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76 Posts

11-24-2007

Denver, CO

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Re: Replace Down Key on Thinkpad extreme

2018-10-25, 14:46 PM

Not sure if this applies to your model, but I have used this method successfully in the past.

 

https://forum.thinkpads.com/viewtopic.php?p=42448#p42448

 

https://forum.thinkpads.com//viewtopic.php?t=6748#p107848

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