09-23-2014 08:12 AM - edited 09-23-2014 08:13 AM
Several of our 2nd gen/20A7 carbons have lost their circular rubber feet on the bottom.
All the units are less than a year old but Lenovo has told me that this wouldn't be covered under the warranty. Not a big deal, but I'm having an impossible time finding the feet to buy on my own. They aren't listed on any of Lenovo's part lists for the X1 and I've only seen feet for the X220/230 units on 3rd party sites.
I'm hoping someone on the boards here is familiar with the part.
Solved! Go to Solution.
09-25-2014 06:52 AM - edited 09-25-2014 06:53 AM
Lenovo did end up shipping me replacement feet under warranty, which was a very nice surprise.
If anyone has a similar issue and runs across this thread, the part number for the replacement rubber feet kit is HT096. As of writing this I wasn't able to find any references to that number other than on the paperwork with the shipment, but it may just be a new PN.
09-25-2014 11:35 AM
10-08-2014 03:43 AM - edited 10-08-2014 03:46 AM
I called Lenovo on Monday and got a nice guy on the line who kept me on hold for about 15 minutes, coming back several times to tell me it would be just another minute or two. To my surprise two boxes arrived from Lenovo yesterday. Neither of which had any feet. They contained some ribbon data cables and other screws. When I called back yesterday the first girl I spoke to explained curtly that feet were not 'required equipment' and the tech I spoke to originally did the 'best he could' and just 'guessed that the part kits he selected would contain the proper part' .
So when she put me on hold I hung up and called back. This time I reached a nice lady that explained the the feet are terribly hard to track down in the system and the tech was probably just unable to find the part.
So far I have not received any shipping notice or anything as I provided the last tech another serial number for asecond machine to have two parts shipped and so far I have nothing. Little rubber feet are turning out to be a lot of effort.
For the record, I am typing this on a Carbon and 5 times during this short post the cursor suddenly appeared somewhere above and started inserting text there.
10-08-2014 05:34 AM
10-08-2014 06:18 AM
Part number is 00HT096 and not HT096!!!
Personal website: ThinkScopes
10-08-2014 10:26 AM - edited 10-09-2014 04:29 AM
Indeed it is 00HT096
Package is labeled:
Made in China
Overnight from yesterday, so not bad. Even after 3 phone calls and all that - I did finally obtain the part!
Ps. Thanks to everyone posting with the Part number. At least now if a tech decides that their internal part search is not working for them, they will find this post via google and get the part number that way.
11-05-2014 07:22 PM
11-05-2014 08:41 PM - edited 11-05-2014 08:43 PM
Clearly with all the complaints I see here it only means that this is a common issue and it should be considered a manufacturing defect.
I'm going to have to disagree with you here. With most likely tens of thousands of X1 units sold, an individual thread with a handful of people reporting a particular issue hardly warrants crying manufacturer defect.
I actually started this thread so I do sympathize with your issue, but if you want to actually resolve your issue, work with Lenovo staff or or just purchase the rubber feet kit. Vague and baseless legal threats only waste everyone's times and nobody is going to take them seriously.