Thanks! I'm having numerous problems with my wireless. I'm unable to sign into pages that requires a user name and password. Additionally, about once a day, whenever I restart, the desk top comes up as a blank screen without any icon at all forcing me to restart yet again. It's only been a few days and problems such as this are unacceptable. I haven't even downloaded anything into it except for anti-virus programs and firefox.
I'm considering reformating it to factory rather than returning it due to the 15% restocking fees. I'm not sure if that will help anything and whether the reformating process will be easy. I've never done it myself before.
it sounds like installing your operating system clean would help tremendously. if you use the rescue and recovery feature, somewhere in the beginning is an option to install just the operating system with necessary drivers. you can then pick and choose which utilities or software you want installed.