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3 Posts

11-17-2016

Canada

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Screen crashes while sharing screen on Skype / Lenovo x1 Yoga gen4

2020-01-04, 0:37 AM

I just bought this computer few days ago and my screen gets crazy when I use Skype. Sometimes screen flashes and when I started share screen it completely turns colorful screen that I can't see nothing while other person who I shared see everything normal. Is it a hardware problem or what it could be please help me.

Part no: 20QF0016US

 

Moderator note: moved thread, added "yoga" to subject line for clarity.

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459 Posts

05-02-2019

United States of America

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Re: Screen crashes while sharing screen on Skype / Lenovo x1 gen4

2020-01-04, 10:47 AM

Hi !

 

Welcome to Lenovo Community Forums.

 

Kindly run system updates using Lenovo Vantage App to make sure all drivers is updated. Did the issue occurs only when you're sharing your screen using Skype? You may follow these troubleshooting steps from our support website and observe if you'll see any changes. Let us know how it goes.

 

Regards,



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3 Posts

11-17-2016

Canada

5 Signins

27 Page Views

  • Posts: 3
  • Registered: ‎11-17-2016
  • Location: Canada
  • Views: 27
  • Message 3 of 3

Re: Screen crashes while sharing screen on Skype / Lenovo x1 gen4

2020-01-22, 2:31 AM

This problem happens when I use recommended 3840 x 2160 resolution. When I switched to 1920 x 1080 no flickering or crashing happens. My drivers are totally updated. I noticed whenever I face this problem performance GPU reaches 100%. After I contacted to the Lenovo they send me new device. Interesting thing is that the same problem I face, whenever I want to open/close Netflix movie screen flickers and performance GPU reaches 100%. Not only the netflix but task manager flickers as well. I ordered this computer because its display is UHD. But if I can't use it there is no meaning. I am very disappointed.

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