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Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 511
Message 1 of 11

Screen scratched after a while

Hello,

For about a year I have an X1 Gen4, and I am starting to see some scratches on the screen. To me it seems like they are caused by the keys. Is this normal?

Thank you.

Social Support Agent
Social Support Agent
Posts: 2,373
Registered: ‎08-10-2014
Location: IN
Views: 488
Message 2 of 11

Re: Screen scratched after a while

Hi Kosta2,

 

Greetings from Lenovo.

 

Could you please share the snap shot or video of the issue as this helps to assist you further.

 

Ashwin_Lenovo



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Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 478
Message 3 of 11

Re: Screen scratched after a while

Hello,

 

a photo attached.

Social Support Agent
Social Support Agent
Posts: 2,373
Registered: ‎08-10-2014
Location: IN
Views: 444
Message 4 of 11

Re: Screen scratched after a while

Hi Kosta,

 

Thank you for sharing the pic of the issue, suggest you to clean the keypad frequently, this will not damage the screen. This is due to the dust on the keypad.

 

Ashwin_Lenovo



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Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 437
Message 5 of 11

Re: Screen scratched after a while

I am sorry, but you are wrong.

I am cleaning my screen regularly, and this issue is definitely no dirt. I tried cleaning it with a moist soft cloth, without success.

If I slide with my finger over it, I can definitely feel the scratched surface.

Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 385
Message 6 of 11

Re: Screen scratched after a while

So, what now?

Kevliu78
Token Ring
Posts: 55
Registered: ‎03-12-2018
Location: SG
Views: 362
Message 7 of 11

Re: Screen scratched after a while

Sell off and buy new.

Replace new LCD screen.

Let it be , use and forget.

Apply Matt screen protector as well.

Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 358
Message 8 of 11

Re: Screen scratched after a while

You can't be serious??!!

 

This ain't a cheapo Laptop which I got from some used-warez-reseller for some change.

 

I expect Lenovo to replace the screen under warranty, as this seems to me as a production or construction error. And this is a notebook that sells under "MIL-STD-810G certified". I expect it to behave that way (and I actually carry it in my very clean bag, and handle it very carefully).

 

I will however, after the screen gets replaced, get a screen protector, to avoid further such problems, although it shouldn't be needed.

Kevliu78
Token Ring
Posts: 55
Registered: ‎03-12-2018
Location: SG
Views: 355
Message 9 of 11

Re: Screen scratched after a while

Actually I'm very sad to hear about this issue.

 

For me , I can't do anything than these.

Cause its already were there.

 

The only way to apply Matt screen protector will help.

Cause can't spot easily, the Matt screen protector will let it more invisible.

Kosta2
Paper Tape
Posts: 6
Registered: ‎05-21-2018
Location: AT
Views: 353
Message 10 of 11

Re: Screen scratched after a while

Thank you - as I said, I am ready to use it, however I still expect Lenovo to replace it, because it ain't my fault.

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