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  • Posts: 2
  • Registered: ‎11-27-2016
  • Location: France
  • Views: 46
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Serial number or IMEI not found ?

2016-11-27, 9:26 AM



I've just recieved a Lenovo Thinkpad X1 Carbon 4th Generation preinstalled with Microsoft Windows 7 Professional 32 bits.

On the paper with the laptop it's noted that if I want to install Windows 10, I have to go on http://www.lenovo.com/lenovorecovery and type my serial number or IMEI to verify my eligibility.


When I type de serial or the IMEI, nothing is found. I even tried to use the Lenovo Service Bridge to make this easier but again nothing is found.


However, when I check on Lenovo Solution Center, the serial is the good one, and when I click on "Your warranty expire in 1109 days" I'm redirected on the Lenovo website when the serial is again the same and where I can see the detail on my laptop warranty.


But each time I put this same serial number everywhere on the Lenovo website, it's not able to find my laptop.

I don't understand why. Is there a country limitation ?


Thanks in advance for your help.

Lenovo Thinkpad X1 Carbon 4th Generation
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