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dtscaps
Token Ring
Posts: 124
Registered: ‎10-28-2008
Location: Norway
Views: 5,201
Message 1 of 12

Sierra Wireless EM7345 not accepting APN settings

I am using the EM7345 in my X1 carbon 2014 on a daily basis. It works flawlessly with my local 4G SIM. (No need for APN settings)

I went to Spain for a week and tried 2 different providers: Labara and Hits mobile.

They are both guesting in Vodaphone's network.

In the network connection dialog they both indicate Vodaphone ES with an additional roaming indicator.

When trying to connect they both ask for an APN string:

 

gprsmov.lebaramobile.es

pc.hitsmobile.es

 

After clicking connect it takes like no time till it says "cannot connect,"

 

I wonder,
Windows bug? (windows 8.1 update)

Sierra driver bug?

or maybe vodaphone trouble?

 

btw, I also tried a "native" vodaphone ES sim (no need for APN settings)

Worked perfectectly !

 

Any suggestions?

 

 

 

 

 

 

 

 

 

joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,975
Message 2 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

I have exactly the same issue.
My thinkpad 8 LTE (sierra EM7345 chip)with windows 8.1 doesn't work if the sim card requires APN configuration!
Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
Community SeniorMod
Community SeniorMod
Posts: 11,463
Registered: ‎06-06-2011
Location: RU
Views: 4,963
Message 3 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Did you type in appropriate APN strings?



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

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joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,961
Message 4 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Hi and thanks for answering. I am not sure what you mean by apn strings.. I have tried my APN carrier which is mmsbouygtel.com without strings. I try to connect to "F-Bouygues Telecom (LTE)" with 4 bars out of 5 In windows 8.1 network configuration panel i use : APN : mmsbouygtel user name: (blank) password : (blank) Authentification type : I have tried "default", "PAP" ,etc... with no success...
Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,958
Message 5 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Hi and thanks for answering. I am not sure what you mean by apn strings.. I have tried my APN carrier which is mmsbouygtel.com without strings. I try to connect to "F-Bouygues Telecom (LTE)" with 4 bars out of 5 In windows 8.1 network configuration panel i use (which works on my phone) APN : mmsbouygtel.com user name: (blank) password : (blank) Authentification type : I have tried "none", "PAP" ,etc... with no success... I also tried ebouygtel.com & b2bouygtel.com as APN from https://opengear.zendesk.com/entries/22946823-configuring-the-access-point-name-apn-setting-for-your...

 

Edit[replaced typo  msbouygtel by mmsbouygtel.com  in this post but i had entered mmsbouygtel.com in the tablet]

I also tried a2bouygtel.com some time before...

 

Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
Community SeniorMod
Community SeniorMod
Posts: 11,463
Registered: ‎06-06-2011
Location: RU
Views: 4,950
Message 6 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

There are tree mobile operators in France under "Bouygues" brand.
I know connetion profile APN and username/password settings for two operators:
Bouygues - mmsbouygtel.com, blank/blank.
Bouygues Pro - a2bouygtel, a2b/acces

 

Settings you've provided seem not correct since I've checked out several settings I'm sure in on the site you linked - all of them are incorrect.



x220 • Gobi 2000 3g | hdd, msata ssd, wwan, wifi, gps -- unique hand-made config
ThinkPad 25 Special Anniversary Edition. #retro. Signed by D.Hill
T470p | X1 Carbon Gen3 | Miix 2 10" | Yoga Tablet 2-1050F (Android) + BT Keyboard
ThinkPad Stack • 2.4/5 Wireless Router, HDD 1 TB, BT Speaker, Power Bank, Mobile Projector

Do it well, worse becomes itself

Communities:   English    Deutsche    Español    Portugues    Русскоязычное    Česká    Slovenská    Українська   Moto English

joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,933
Message 7 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Thanks again for your help
but i called the Bouygues operator and they told me mmsbouygtel.com should be the right value and my sim card should work in any tablet(no restriction on GSM)

Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,908
Message 8 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Hi,

OK  i found out that my APN value 'mmsbouygtel.com' was missing in "C:\Windows\system32\ApnDatabase.xml" file and had other apn values ebouygel.com and pcebouygtel.com .

 

Changing this value  in the file will do the job.

Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,869
Message 9 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Sorry,Editing the file did not work for me Smiley Sad

 I know it is a bug or a software issue but i  am still looking for a solution

Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro
joe75
HDMI
Posts: 179
Registered: ‎05-24-2014
Location: FR
Views: 4,801
Message 10 of 12

Re: Sierra Wireless EM7345 not accepting APN settings

Well from what i gathered,
ApnDatabase.xml should be updated with new APN with windows update so it requires my Provider(Bouygues) to inform Microsoft about it...It could take some time and it doesn't explain why the custom APN setting do not work(a flaw in windows 8.1?)
Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro

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