Sierra Wireless EM7345 software request

[jeff72]

When i located 4G area in SYDNEY, i am able to switch on Wireless WAN Radio, anyhow it doesn't work at all. But when i located 3G area, i can not switch on Wireless WAN Radio, also i can not use internet service.

[x220forme]

Hi

What operators are you connecting to? Telstra?
What's the OS version on the laptop?

Modem behavior above might relate to the error you've described in another thread.

[jeff72]

thanks guru.

I am using Windows7 pro 64bit and TELSTRA is one of mobile company name. I've changed sim card yesterday, but it doesn't work till now. I think that it is not sim card issue.(also I am using lenovo access connections)

I can not switch on wireless WAN Radio when i click F8.

[x220forme]

1. is there em7345 device in the network adapter category in the Device Manager?
2. what's happening when you press F8 (Fn+F8) to turn on the wireless radio devices?
3. do you see Telstra (or any other) mobile broadband network in the VAN UI (icon with white bars in the system tray)?
4. Access Connections doesn't have Telstra profile settings for the internet connection, so you have to create the new one or use system connection manager. In order to do it more clearly, please, contact Telstra support to make sure whether APN setting for the broadband internet access on your tariff is telstra.iph.

[jeff72]

thanks guru again.

1. Yes. I am able to see EM7345 device on the control panel as well.

2. Not thing changed, so that's why i've clicked wireless and bluetooth icon, it changes as well. Only wireless WAN Radion doesn't work at all.

3. I can not see any telstra icon, I can see any wireless WIFI icons.

4. Yes, AC doesn't have telstra profile, so that I've generate by manually, but it doesn't work at all.

thanks again...

[x220forme]

Please, specify:
when you hit F8 (Fn+F8), is there wwan radio entry available? or you just aren't able to manage it (enable, disable)?

Open command prompt window (hit win+R, cmd) and execute the followng command:
netsh mbn sh int

Copy and past results here (remove "Device ID" value for your privacy).

[jeff72]

Thanks GURU

I can see WWAN Radio on & off, it is always off, when I click it switched on, it couln't change it.

name: mobile broadband connection 2

descri[ption: Sierra wireless EM7345 4G LTE #2

GUID: {AE20178F-1070-4C26-89F0-186F66BA2E9A}

physical address: 00:aa:00:4d:??:??(security, it is mac address)

state: not connected

device type: mobile broadband device is embedded in the system

cellular class: GSM

device id: 0049??????????????(security)

manufacturer: sierra wireless icn.

model: sierra wireless EM7345 4G LTE

firmware version: FIH7160_V1.2_WW_01.1442.07

Failed to retrieve some of the information: error 0xffffffff

I think that it error is caused by SIm module damaged....(out of order for SIM mudule)

thanks GURU

[x220forme]

I agree, issue might be caused by the broken sim reader or sim card itself.
BUT:
- you replaced the sim card;
- sim card doesn't influence for the wwan card management (enable, disable)

At the same time, in the last 3 strings of the command output above you had to see information about broadband service provider name (from the sim cad), roaming status and signal power.

Another ones commands:
netsh mbn sh cap int=*
netsh mbn sh rad int=*
netsh mbn sh read int=*

(again, remove Device ID, subscriber ID, ICC code)

Has the em7345 card been factory preinstalled?
Did you use another wwan modem, USB port connected to?