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Chella
Fanfold Paper
Posts: 7
Registered: ‎08-15-2017
Location: US
Views: 1,496
Message 1 of 2

Synaptics finger print reader does not work - X1 Gen 5

About 5 days back my fingerprint reader stopped working.  Need to log into Windows with a password. 

Think Pad X1 Carbon 5ht Gen.  Intel i7, 16GB RAM.

Product Type: 20HR

OS Version:  Windows 10 Pro, version 1803, Build:  17134.48

 

 

I think this happened after the updates with new OS build version above.  

 

Device Manager shows "Synaptics WBDI(SGX enabled)" not working correctly.    Device status is:  "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).  {Operation Failed} The requested operation was unsuccessful."

 

I tried:

  1. Performed all system updates using Lenovo Vantage 
  2. Update driver for the device "Synaptics WBDI(SGX enabled)" from Device Manager
  3. Uninstalled this device and restarted the system 

 

None of these worked.

 

Windows Defender Security Center displays that "A firmware update is needed for your security processor (TPM).  And takes you to this page:  https://support.lenovo.com/us/en/product_security/LEN-15552 and this page tell to update BIOS to 1.31.  And my laptop is running that version.

 

Any thoughts and ideas to fix the problem?    Thanks very much

Chella
Fanfold Paper
Posts: 7
Registered: ‎08-15-2017
Location: US
Views: 1,491
Message 2 of 2

Re: Synaptics finger print reader does not work - X1 Gen 5

After further search on this forum, found this thread https://forums.lenovo.com/t5/Windows-10/Windows-10-s-April-2018-Update-1803-Lenovo-P50-Synaptics/m-p...

 

Followed the instructions there and that seems to work.  Thanks.

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