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Lenovo Employee kckckckc
Lenovo Employee
Posts: 13
Registered: ‎04-29-2016
Location: US
Views: 3,554
Message 1 of 5

System Update fails to download and install any updates

There are two critical updates available, 10 optional including a BIOS update, and System Update stops working and gives me the message "1 update failed to download and install."  Doesn't matter which update I try, same message.  I don't want to have to download all of these separately from the support site.  Does anyone have any experience with this error? 

 

Thank you

Lenovo Employee kckckckc
Lenovo Employee
Posts: 13
Registered: ‎04-29-2016
Location: US
Views: 3,524
Message 2 of 5

Re: System Update fails to download and install any updates

Not sure why I didn't think of it, but have installed the stand alone System Update app and the critical updates installed, rebooted and success.
sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,466
Message 3 of 5

Re: System Update fails to download and install any updates

For both tries at update,  did you use ThinkVantage System Update (TVSU) or the Lenovo Companion app?

Lenovo Employee kckckckc
Lenovo Employee
Posts: 13
Registered: ‎04-29-2016
Location: US
Views: 3,460
Message 4 of 5

Re: System Update fails to download and install any updates

First try was with companion. That's what kept failing. I then installed the standalone System Update application and they all installed fine.
sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 3,446
Message 5 of 5

Re: System Update fails to download and install any updates

The Companion system update run logs are in:

c\programdata\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\logs

tvsu_*timestamp*.log

 

If you attach 1 of the logs to a post reply, I will review it.

 

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