02-13-2018 08:15 PM
I have, under my care, an X260 laptop which has sustained damage to a corner of its casing. It does not appear to have affected the operability of the laptop. I submitted a ticket to get it repaired under the warranty but it comes back as a Depot repair. I have a hard time separating the employee from the laptop, especially for an indeterminate amount of time. Is not the bottom case just a shell? Can I contact someone to just get the part sent? I feel confident I can do a bottom case myself.
02-13-2018 09:13 PM
Does the machine have accidental damage coverage? Normally, warranty won't cover physical case damage without accidental damage warranty.. In case of physical damage, depot repair is best in case something inside got damaged at the same time. Also, the depot can move or replace stickers.
02-14-2018 12:21 AM
I searched the partlist and Encompass Part, and I do not think you will be able to buy the part from Lenovo, but you can order it online via Ebay from China for about 35 bucks plus 10 bucks shipping. It looks to be a pretty easy part to replace...only requiring removing the battery and 17 small screws.
New IBM Lenovo Thinkpad X260 Lower Case Bottom Base Cover AP0ZK000100 SCB0K41880
ThinkPad X260 Hardware Maintenance Manual (see page 64 for the steps to remove the base cover)