The new X1 Carbon display ghosting

[X1man]

Hi,

I have the new x1 carnon,

I have IPS panel and I have display ghosting?

Do you know this?

This manufacturing defect?

I read about a similar problem in a MacBook Retina in Lg panel

Does this computer have a panel of LG?

Are there different types of panels this computer?

Thank,

[X1man]

Anyone have a similar problem?.

[bhupinderpal]

Yes, I am having the same problem. I escalated it to the local lenovo support and they promptly changed the touch display panel. But the problem is still there.

Looks to be a manufacturing defect. Read somewhere that DELL had a similar problem with one of their laptop models which they accepted to be a manufacturing defect.

[X1man]

Does anyone know if there are different types of screens like the MacBook Pro Retina?
This machine costs $ 2,000 and many failures.
It does not respect the thinkpad

[X1man]

Is there anyone with a X1 2gen IPS panel without ghosting or any other defect (spot pixel ,for example)?

[bhupinderpal]

Hi Mark,

Searched for the term image ghosting and came across your posts. Not sure if i should be posting it here but here it is:

This pertains to my X1 Carbon new (2014) - touch screen model. I bought it in March 2014 and I have faced the same issue of image retention and posted about the same on the forum elsewhere. I could see the desktop icons on the dark screen background and could also see the outlines of IE tabs on my desktop. The display panel was changed along with cable in response to my previous service request on the same. Prior to this also, the display panel was changed.

Typically, on a new panel, this is not there. It starts to show up prominently after 2 weeks of usage. As of now, on the new panel, I can see the faint desktop icons at the bottom of the screen while shutting down. On the previous display panel, I could see the icons on all the four edges of the screen and these were very pronounced and irritating. Also, the edges / sides (1 cm band all around the display became much brigher than the rest of the display) and it was in this bright area, I could see the desktop icons on all the four sides. The darker area in the middle clearly stood out as a well defined rectangle.

Local Lenovo support have changed the display twice and display cable once - they have been very responsive but does not look like changing displays is the answer. As i mentioned, I have started seeing faint desktop icons on the bottom of the new screen already - and it has been only about a week since the panel was changed. I am sure with time this will get worse as it did on the previous screen. To me it seems to be a problem with the display panel itself - my thoughts.

What can be the resolution...

Thanks..

Moderator Note; subject edited; post merged in from a thread concerning different hardware

[charlesjg]

Hello all,

I got the last X1 carbon touch. I have EXACTLY the same problems.

Any solutions ?

[bhupinderpal]

i have escalated to the services leadership team in India. Let us see how they respond. So far except for an acknowledgement of my mail, there has been no communication.

[charlesjg]

The support told me that the part was this one:

http://www.notebookservice-online.de/04X5488_1 

Is this the updated one or the built-in part. Cause.... i dont want the support to make useless things.

[lead_org Microsoft MVP Contributor]

04X5488 that you mentioned is this part:

04X5488 N LCD ASM 14.0"WQHD AG(LGD) for Multitouch

This is the multitouch panel with 2560 x 1440 resolution and used on the second generation X1 Carbon (X1C2), it is not the replacement panel for the first generation X1 Carbon Touch.