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dev6
Serial Port
Posts: 14
Registered: ‎07-04-2012
Location: USA
Views: 6,575
Message 11 of 121

Re: There has got to be something wrong with my X230 touchpad

Last night I talked to a Lenovo support technician and he was patient enough to reproduce the problem on his x230 over the phone. So this is a known issue for them and new drivers will be released but he cannot say when.

He suggested reducing the sensitivity which he said solved his jumpy mouse, but that does not work for me and has the side effect of rendering the two finger scroll useless except for the most over deliberate gorilla pressure. Still for how totally and utterly useless this mouse pad is I would not mind sacrificing EVERY OTHER FEATURE if pointing and tapping actually worked.

Let's get on this Lenovo. Please.

Guru
Posts: 948
Registered: ‎06-03-2011
Location: US
Views: 6,550
Message 12 of 121

Re: There has got to be something wrong with my X230 touchpad

The solution is to to use the TrackPoint. 

X1 Carbon 3rd Gen Type 20BT i7-5500U, 2560x1440 (non-touch), Win 10 Pro, 8GB RAM, 512 SSD, Intel 7625 WiFi, BT 4.0 | ThinkVision P24q-10 monitor

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Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 6,539
Message 13 of 121

Re: There has got to be something wrong with my X230 touchpad

Hi all,

 

Was reading through your thread and I'm sorry to hear about the issues you're facing. I understand how frustrating this can can especially coming from a new machine. I hope to be able to assist as best as I can. I'd like to bring this up with our support team and get them investigate this issue. If possible could you PM me your details and I'll try to get this iss escalated to the relevant teams.  The details i need are found below.

 

• Machine Family (e.g. T61)
• Machine Type Model (e.g. 7660-14A)
• Machine Serial Number (e.g. L3-234A)

 

• Bios version

• RAM (e.g. 2GB DDR3)
• OS (e.g. Win 7 64-bit Ultimate)

- Type of trackpad installed (egSmiley Frustratedynaptic or Cypress)

 

• Steps taken prior to a reported issue (for an example software or hardware installed)
• Driver list and version of components (depends on issue discussed)

 

• Customers country of residence

• First and Last Name
• Contact Phone Number
• Email Address

• Case Number (provided by service centre)

 

Another thing that id like to confirm further is that, the jumpy touch pad happens when on AC or Battery?

 

Do let me know and hoper to recieve your PM.

 

regards

dev6
Serial Port
Posts: 14
Registered: ‎07-04-2012
Location: USA
Views: 6,526
Message 14 of 121

Re: There has got to be something wrong with my X230 touchpad

I responded with my information. I do appreciate Lenovo reading their forum and attempting to resolve issues.

dev6
Serial Port
Posts: 14
Registered: ‎07-04-2012
Location: USA
Views: 6,450
Message 15 of 121

Re: There has got to be something wrong with my X230 touchpad

AAAAH... I tried to program on this laptop this morning it was SOOO distracting.

 

This thing is a brick without a usable pointer device!!!!!!!!!!!!!

 

I haven't heard back from any lenovo yet.

 

They are basically selling a computer with NO touch pad because you CANNOT use this. I'm going to post a you tube video next. I'm beyond angry.

 

haken
Fanfold Paper
Posts: 5
Registered: ‎09-24-2010
Location: Prague
Views: 6,411
Message 16 of 121

Re: There has got to be something wrong with my X230 touchpad

Hi,

I have just bought my X230 and I do have the very same problem as it is described here. The TouchPad is unusable.

 

When can we expect solution to this problem?

 

Regards,

Robert Haken

haken
Fanfold Paper
Posts: 5
Registered: ‎09-24-2010
Location: Prague
Views: 6,392
Message 17 of 121

Re: There has got to be something wrong with my X230 touchpad

Today, I have encountered new problem. It seems that my X230 left-clicks even if I do not touch it (it is definetely not accidental touch as I do not use the keyboard in time the problem occurs).

RH
18bravo
Punch Card
Posts: 33
Registered: ‎08-04-2011
Location: Socialist State of California
Views: 6,375
Message 18 of 121

Re: There has got to be something wrong with my X230 touchpad

What is it with Levono lately? Did they change management or something? They are making some seriouly poor corporate decisions. The trackpads on the X220 and X230 are ATROCIOUS! Exactly what was wrong with the older units? The one that I had in my X301 worked GREAT.

 

Lenovo, DON'T "FIX" THINGS THAT AREN'T BROKEN!!

____________________________________________________________________________________________
X220/X301/T400s/T400/T60p/T61/T43/T43/T43/T42/T40. Jumping ship due to Lenovo's INCOMPETENCE, IDIOTIC MANAGEMENT DECISIONS and NOSE DIVING QUALITY.
ricard
Paper Tape
Posts: 7
Registered: ‎07-18-2012
Location: France
Views: 6,330
Message 19 of 121

Re: There has got to be something wrong with my X230 touchpad

same problem for me. And double-click does not work very well...

Retired Support Specialist
Posts: 32
Registered: ‎07-19-2012
Location: Raleigh
Views: 6,282
Message 20 of 121

Re: There has got to be something wrong with my X230 touchpad

Issue has been resolved via updating UltraNav TouchPad driver 15.1.19 and above.  You may try the following:
You may download the TouchPad driver http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-74582. Information found via Lenovo Assisted Search

Click on the Mouse/TrackPoint tab to download the driver which is suited for your OS.
After you have updated to the latest driver however problem still persists, kindly do the following.

1.  Go to Control Panel
2.  Click on Mouse
3.  Click on UltraNav tab
4.  At TouchPad area click on Settings
5.  On the left Nav click on Smart Check Settings
6.  Highlight Edge tap filtering "uncheck" - Enable edge tap filtering
7.  "Uncheck" - Scrolling Region Filtering
8.  "Uncheck" - Gesture Filtering
9.  Press Ok
 
Serge E. Minott

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