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tobiasf
What's DOS?
Posts: 5
Registered: ‎04-07-2018
Location: AT
Views: 369
Message 1 of 9

ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

Hello there,

I am unable to update the SSD firmware of my X1 Carbon 2nd Gen.

 

I am running Windows 10 1709 Enterprise.

SSD is a Samsung MZNTE512HMJH-000L1, current firmware version EXT26L0Q.

Installed Intel Rapid Storage Technology driver version: 14.8.16.1063 (newest available for this laptop model)

 

The following error pops up:

fwupdate.PNG

 

Logged in as local administrator, tried to disable BitLocker encryption etc... to no avail.

 

Would be happy about any help or suggestions!

 

Community SeniorMod
Community SeniorMod
Posts: 9,482
Registered: ‎01-01-2010
Location: US
Views: 348
Message 2 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

Is this the original drive?  Where did you learn you needed an update?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tobiasf
What's DOS?
Posts: 5
Registered: ‎04-07-2018
Location: AT
Views: 323
Message 3 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

Yes, this is the original drive.

 

From time to time I am running the pre-installed "Lenovo System Update" (https://support.lenovo.com/at/de/solutions/tvsu-update), the SSD firmware update was shown to me as a "critical update", the highest importancy category. (The others being "recommended" and "optional updates").

 

Also, on the support website for the Carbon X1 2nd gen, the SSD firmware update is mentioned as being cricital as well.

Community SeniorMod
Community SeniorMod
Posts: 9,482
Registered: ‎01-01-2010
Location: US
Views: 320
Message 4 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

OK.  Could there be a password on the drive that was set via the BIOS?  If yes, remove it temporarily and try again.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tobiasf
What's DOS?
Posts: 5
Registered: ‎04-07-2018
Location: AT
Views: 318
Message 5 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

Not that I would know of. The only password that we set in our company (on a hardware level) are BIOS passwords.

If there was a hard drive password, wouldn't I have to enter that one on every boot? I don't have to enter anything when starting up the laptop (well, except for my corporate Windows domain login).

Community SeniorMod
Community SeniorMod
Posts: 9,482
Registered: ‎01-01-2010
Location: US
Views: 315
Message 6 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

yes.  if there were a disk pw, you would need it at every startup.  I have no other ideas.  Maybody someone else can help.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Community SeniorMod
Community SeniorMod
Posts: 9,482
Registered: ‎01-01-2010
Location: US
Views: 285
Message 7 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

This looks like the answer:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/SSD-firmware-update-failed-on-X1-Carbon-4th-g...

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tobiasf
What's DOS?
Posts: 5
Registered: ‎04-07-2018
Location: AT
Views: 266
Message 8 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

Thanks for your continued effort in trying to help me, but that doesn't work either.

 

Downloaded the SSD Firmware Update Tool for my X1 Carbon 2nd Gen manually (https://pcsupport.lenovo.com/at/de/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...)

After starting fwwinsd.exe as Administrator and selecting "Start Update", the same error as before appears.

 

Btw, is this how the window should look? The asterisk and empty "Port" is confusing me a bit.

 

fwupdate1.PNG

tobiasf
What's DOS?
Posts: 5
Registered: ‎04-07-2018
Location: AT
Views: 234
Message 9 of 9

Re: ThinkPad Carbon X1 2nd Gen - Unable to update SSD firmware

So I guess no one in here has got any ideas left? Smiley Sad

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