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ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

2019-10-20, 0:50 AM

ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

 

I removed and uninstalled the driver/software... now it does not say it's disabled however it does not work either.  The WBDI Synaptic driver has not reinstalled and no matter what I try nothing tells me to install it again.  Help please! 

 

Shasta

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Re: ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

2019-10-20, 1:17 AM

Look in the BIOS under security/I-O Port access and make sure it is not disabled


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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Re: ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

2019-10-20, 2:28 AM

Well the error is back about fingerprint scanner says it's temporarily unavailable. 

 

When I look in Device manager it now lists the scanner in biometrics and if I go to properties it tells me there is an error:  code 10

 

the version listed for the WDBI is 5.3.3538.26

 

Previously, I did try installing the r04fp05w.exe but that didn't help either.  at least not as far as working... it did remove the message but then it wouldn't recognize any activity when setting up a new fingerprint. 

 

Any other ideas?

 

Thank you.

 

 

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Re: ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

2019-10-20, 3:12 AM

I have no other ideas.  Maybe someone else has ideas (other than defective fingerprint reader).


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

09-09-2018

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  • Posts: 3
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Re: ThinkPad Carbon X1 Ver3 2018 - Fingerprint Scanner not working

2019-10-20, 4:08 AM

Well, after fiddling some more and checking the BIOS again... it now says no fingerprint scanner .... so, I started a ticket with Lenovo.  Fortunately, I have a warranty.  Thanks for the suggestions. 

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