03-19-2018 05:55 AM - edited 03-19-2018 09:19 AM
Allow me to continue the annual tradition of basically copying last year's shipping thread!
Copied from 2017 shipping thread, here are some common points of frequent discussion:
Here's my shipping story so far:
Ordered an X1 Yoga 2018/8th Gen (20LD0017US, top spec) in the US on March 8, along with a TB3 dock and an extra power adapter. The order page stated 'ships in 7 business days' or something close to that. I was actually worried that I would be out of town for delivery because I was traveling that week. Little did I know!
Checking the order page a few days later, the estimated shipping date changed to March 26, estimated arrival April 2. Meanwhile the power supply arrived four days after ordering, and the TB3 dock is at customs, eta March 22 (two weeks after placing the order). I guess two out of three ain't bad!
03-20-2018 12:35 AM - edited 03-20-2018 12:39 AM
Ordered ThinkPad X1 HDR screen 20KH002HUS on March 6 with expedited shipping. The estimated shipping date was March 19 and delivery date 22. But it just got push backed to March 21 and now the new delivery date is March 28. Can’t believe their expedited shipping takes 7 days. Not happy at all!
03-20-2018 10:32 AM
The email Lenovo sends out for shipping delays is cute, but it would be nice if a reason for the delay was given. I hope it's a case of under promise, over deliver, because I need this machine!
03-20-2018 01:28 PM
I ordered a X1 Carbon on March 11th, estimated to ship in 7 working days. Just got an email telling me that now the estimated time of arrival is May 8th. From 7 days to almost 2 months, wicked. I'm glad I passed a -10% discount on a Dell XPS for this. I absolutely need a laptop in April so I'm delighted by Lenovo's precision. Will definitely puchase Lenovo again and long live the ruling party!
03-20-2018 03:11 PM
I ordered a X1 Carbon on March 11th, estimated to ship in 7 working days. Just got an email telling me that now the estimated time of arrival is May 8th. ... I absolutely need a laptop in April
If you need the laptop urgently, you might be better off canceling the order, which I think you can do for free. Too bad about the missed discount opportunity.
03-20-2018 03:47 PM - edited 03-20-2018 03:47 PM
I think Lenovo needs to rework their ETA algorithms, so that customers don't see their ETA changed to a later date after the order was placed.
I have ordered laptops from other retailers (Microsoft, Dell, Apple). The actual shipping date ALWAYS turn out to be sooner than the ETA given. When you create an expectation but can't uphold it, people is going to get disappointed.
03-23-2018 06:38 AM
As promised the TB3 dock arrived on March 22 (two weeks after the order), but unfortunately the shipment date of the X1Y3 has been pushed back by another four days, ETA now April 6, a full four weeks after the date of order. And here I was thinking "Maybe they'll ship early!"
03-26-2018 06:37 AM
Some movement: after ordering on March 8, my credit card finally got charged yesterday, March 25. Checking the order status page today there's still no indication that the X1 has shipped though.
What's a typical delay between Lenovo charging for the device and actually shipping it? FWIW, it's still listed as "Expected to ship" on March 31, which is five days away. So then why the early charge?